PAY ATTENTION WHEN YOU CANCEL YOUR SUBSCRIPTION!! There's more than one item you have to cancel! I canceled my subscription in December. When checking my bank account week, I noticed I was still being charged by Blue Apron. I then realized they have set up their system where customers are signing up for 2 services and that just because you cancel your subscription doesn't mean you canceled your entire account. I canceled my subscription at the end of Dec. I was charged 9.99 on Dec 29, Jan, Feb, and March. They have purposefully set up their system in this way. It's shady and deceptive. If a customer cancels their account, why in the hell would they still want to pay them $9.99 for some BS???? Per the agent, the policy says they can only credit 2 of the charges. They 100% know what they're doing by having their system set up this way. How much do they make a month from customers like me that didn't realize the ENTIRE account was not canceled???? On a side note, we canceled because the menu options weren't great or changed out enough. The couple of recipes we liked were frequently unavailable/out-of-stock.
I've been getting meals from Blue Apron for just about a year and if this was a review just about the food quality, it would get 5 stars. Unfortunately, their CS is so awful that I cannot rate it above 1 star. Starting last month, I started getting emails about not being able to process my payment(s). Pretty weird, because I've been using the same card (Mastercard) since I signed up, and there are no credit issues with it. Nevertheless, I started using another (Mastercard) card, and that, too, was rejected. Here's the kicker. I don't get these "payment rejected" emails until 11:50pm at night on Monday nights--and the cutoff to make any changes--including payment changes--is 12midnight. (I didn't find that out until I started dissecting their website to find that information). So, what they were doing was sending me emails at 11:50pm at night and giving me 10 minutes to do something about it. It's safe to say that most people are sleeping at 11:50pm at night (including myself). But even after changing my card information, the payments were still getting rejected, and I was just getting no information from them at all. I finally wrote an email to their "customer service" email address, detailing all this information, expecting I would get at least an apology, an explanation, some assistance...NOPE! This was their reply, obviously it was an auto-reply: "We currently only accept Visa, MasterCard, American Express, Discover, Apple Pay" Uh...it WAS a MasterCard, had anybody given 2 seconds to look it up. I gave that information in my reply. Never heard back. I wrote on Blue Apron's Facebook page. It was not replied to. Then, they had the gall to send me a follow up email a week later about "How would you rate our customer service?" ARE YOU KIDDING ME? Are there any human beings on their end or it it 100% A.I.? Needless to say, I cancelled any future orders and will never use them again. I'll stick with Hello Fresh and Home Chef, both of whom actually....get this...reply to their customers in case there are any issues. I would say "get a clue, Blue Apron", but at this point I just hope they go bankrupt.
For a delivery service they are unable to deliver? Ever since they made changes a few months back their delivery has gone to the dogs Failed deliveries, deliveries after 9pm on a scheduled day.. just spending more & more money on food because they can’t deliver on time
My meal kits were constantly delayed or cancelled. I ended up closing my membership. Worst experience!!
I placed two separate orders for meals from Blue Apron. The first week I did not receive any meals. I ordered a second week of meals and did not receive these meals either. Customer service was slow and I don’t feel I was very helpful or interested in making it right—if you’re lucky enough to get a response. The second week I received no response from customer service. I wanted to try the new fresh meal options and meal kits in place of meal planning. Now I have last minute rush to a grocery store and rushed weekday meal planning. I would have saved money by planning better in advance on my own. I never had this issue with other meal delivery services.
In the past ordered from HelloFresh or home chef decided to try blue Apron for the first time first order went well second and third orders missing an entrée no notification of missing entrée texted them second order. I’m done told them just to refund the money rather than credit. The account going back to what I know is tried and the
Be very careful with this company. my first order was not a subscription mainly because I wanted to try the product. Before I got to go back and place another order I received a charge on my card for a subscription plan. I contacted customer service and they did absolutely nothing to help with this issues so I cancelled my account. I do not recommend this company to anyone
I didn’t want to leave 1 star. Horrible taste. The luncheon does contain additives and preservatives. Understood it frozen but it shouldn’t. The chicken was brown meat and uncooked, chunks of fat. The scrambled egg treat with bits of Canadian bacon. No taste, more like artificial. Ugh 😩
I signed up for another opportunity to show me that Blue Apron had made the improvements after a couple of years before I was a customer Well, they’re worse now than before! After several delayed shipments and meal shortages due to out of stock ingredients, it was one issue after another This last issue was the final call! I was notified of my shipment was on its way and I also received notice that my meals were missing due to some ingredients shortages again My shipment arrived and as I opened the box, there were NO meals in it, just the two ice bags and a sheet of cardboard Yes, they actually shipped me a box of nothing and get this, they changed my card for the order I attempted to call several times but was told to leave a message and customer service would get back to me within 48 hours I tried to text and email but got the same message, that I would be contacted within 48 hours I never heard from anyone! What a joke! Do NOT sign up for these meals as there are many others to order from but watch out, Blue Apron also owns several other meal kit companies under their corporate name Do your research!
Based on 15 verified customer reviews, Blue Apron holds an average rating of 1.6 out of 5 — rated Bad on ReviewTerminal.
