1.0
15 reviews
0%
5-star
0%
Positive
100%
1-star
15 reviews
What customers mention most
Truly doesn’t deserve ANY stars. In the city of Indianapolis, IN, I was staying close to my brother who was hospitalized. The hospital had a house for family members but not for all eight days we were there. So in booking a room for 1 night, in speaking with who I thought was the hotel, but finally realized I was speaking with AI, and was even more careful.(don’t trust that technology yet) Lovely “woman” with a southern accent that continually called me sugar helped me, Right out of $200.00. So the idiot computer booked me for two (2) nights not one (1). The first hotel this inept computer sent us to was under construction. Broken concrete, shingle material other building rubbish. It was a minefield to negotiate. The lobby had no ceiling, no front desk. Oh but we were told that most of the rooms were freshly remodeled. I informed this worker/owner this was not a comfort inn it was a mess and would not stay there. Well he had another building next door that was better. Not by much. It was a few notches above the previous mess but we were still stepping over a broken electrical box in the sidewalk in front of the entry door we used, not sure if it was live or not! At the desk I was informed I would need to put a deposit down of $100.00. So I gave a credit card for the deposit and checked in. They immediately charged my card and in the morning when I checked out, was told my $100.00 deposit would be returned within 7-10 days. If I had paid by cash I would have gotten it back right away. But was never warned of this. Who uses cash for incidentals anyway. Then it becomes impossible to get my money back from Booking.com for the extra night I was charged, even though I caught it before our 1st night by keeping an eye on my account. Half a dozen calls, and no satisfaction. CUSTOMER SERVICE AT BOOKING.COM SUCKS SUCKS SUCKS!!!!!!! None of the people at booking.com knew what they were doing! None spoke clear english, constantly repeating yes miss sheila I can help you with that. And still doing nothing. I was told I was going to get a refund of $200.00, then it was $170.00 Every time I spoke with this company it was never consistent! So let’s recap, $394.84 for the room, $100.00 deposit. I’m out $494.84 for one(1) nights stay at the crappiest comfort Inn & suites I’ve ever seen. This was 3 motel/hotels right in a row that these slum lords owned. They misrepresent their Dirty, gross, unsafe rooms. Three weeks and counting I still don’t have a refund from Booking.com If at all possible book straight with the hotels front desk, even if it means driving from place to place. At least then you know what you’re getting. And if an issue arises you can deal straight with the hotels front desk. Also beware a lot of the crappier hotels, they hire these companies like booking.com to book rooms for them. You think you’re talking directly with the hotel because you called their number, but the third party captured your call. Pretty slick trick huh? This gives them(the crappy hotels) a great out because “you booked thru a 3rd party” they shrug and tell you to address it with booking.com. DON’T BOOK ANYTHING WITH BOOKING.COM ALSO AVOID: COMFORT INN & SUITES NORTH AT THE PYRAMIDS 9090 Wesleyan Rd Indianapolis, IN 46268 I will never use a third party booking company again. Make sure to know who you are speaking with when booking any travel.
Booked a villa in Greece, my email account was blocked so tried to contact booking.com to give them new contact details, as I needed details of how to access villa..tried by live chat, there is no telephone number although they advertise they are there to help 24/7 no one replied. I emailed them nothing… would never book with them again . We’re not there to help when needed. Shocking service
I will never use them again. On April 22, 2026 I used them for a hotel booking in San Antonio Tx. Bookings charged my CC two separate charges. $ 135 -$100 . I called their number ( over seas) I couldn't understand a word the guy was saying. Heavy accent. 3 separate phone calls. I emailed them screenshot of the charges. They responded saying they needed my back account information ( BS) I wasn't about to send them my bank information. Long story short. Here we are May 17,2026. NOTHING ! MY MONEY WAS NEVER REFUNDED. I WILL NEVER USE THEM AGAIN.
Booking.com does not care one bit about their customers. I waited days for a call back from a supervisor to resolve a problem and nothing. I kept calling over and over and still nothing. All you do is make traveling more difficult and expensive. Worthless company.
I stayed at the City Express Marriott Hotel check-in date April 20, 2026 at the time of check in I advised the Marriott reservations associate of my unfortunate legal issues with a local dangerous cyperstalker, cyperharrasser, and cyperbulling to keep my identity confidential and private for my safety. Unfortunately, two staff members revealed my identity to the stalker and placed my life in continued risk for life threatening harm. Hotel staff on all levels should honor their guest privacy and confidential information, to breach such is a dangerous to my life and possiblely the staff as well. Always keep Marriott guest safe during there hotel stays.
Recently just this afternoon i received a email saying my flight was cancelled and there were no details at all other than a 500 dollar price to rebook, my family of four went to a whole 2 hour drive just for confirmation from the airlines and turns out it was never cancelled at we had an hour left till they closed, shit ass company never booking here again,
Was informed day before our check-in date that there had been a "disruption" and we had no hotel. Completely unproessional - will NEVER use this website again. HORRIBLE
Terrible experience. I booked a flight . They cancelled it and never got our money back. Customer service is terrible. A huge scam.
I accidently selected the wrong date for a rental car. I tried calling numerous times, but there was no answer; it was all AI crap. The most unethical company ever refused to refund. I ended up wasting hours of my time, so I had to file a chargeback with my bank.
Extremely disappointing experience as a Booking.com host partner. Booking.com blocked €7,900.20 of my payouts and removed my property listing for nearly 10 weeks after guest stays had already been completed. Property: Chalet Rêve Blanc, Auron, France Account: 15584895 What makes the situation even more frustrating is that I had already completed the address verification months ago through postal verification. Booking.com sent a code to my mailbox, I uploaded it, it was approved, and the property went live on the platform. Then suddenly: • payouts blocked • listing removed • another “location verification” requested • more than 20 emails sent • over 10 support calls • still no concrete resolution Every time I contact support, I receive the same answer: “Don’t worry sir, somebody will call you tomorrow.” I have now been waiting for that “tomorrow” for almost 4 months. As a business owner, I fully understand compliance and verification requirements. But withholding host funds for months while providing almost no real communication or escalation process is unacceptable. At this stage, I am simply asking Booking.com to connect me with an actual human being capable of resolving the issue. If anyone from Booking.com sees this review, please contact me urgently
Unfortunately, my experience with Booking.com customer service regarding a flight booking was extremely disappointing. After a significant schedule change by the airline, I repeatedly contacted Booking.com through email, the support form, and social media. Instead of receiving actual assistance, I was continuously sent automated replies asking for hotel reservation details, even though my issue clearly concerned a flight booking. When I finally reached the correct department, I was repeatedly told to call a hotline, despite explaining multiple times that I was unable to make international phone calls while travelling abroad. No meaningful written support was provided. The customer service experience was chaotic, uncoordinated, and highly frustrating. I spent a large amount of time trying to resolve a relatively straightforward issue, without any real help from Booking.com. In the end, I had to manage the situation myself directly with the airline. Very disappointing experience, especially for a company of this size.
Sleep inn suites at 3215 Samford Shreveport La the breakfast was not good at all they had 3 apple only was good to eat no water only juice the grits was terrible I mean The lighting in the room was not good the staff was great the breakfast is very important to me it was clean like I said the breakfast sucked
Booked Wizz Air flights through Booking.com and it has been an absolute nightmare trying to manage the booking. The flights were booked months ago and are confirmed, however Booking.com created the airline booking using an autogenerated email address that I do not have access to. Because of this, Wizz Air sends all OTP verification emails to an email account I cannot access, meaning I cannot manage the booking, add baggage, or properly check in. I have now sent multiple messages through Booking.com’s support portal and have only received generic copy-and-paste responses that clearly do not address the issue. I’ve been incorrectly redirected to accommodation support, told about “unconfirmed bookings” despite the flights being confirmed for months, and advised to call international numbers at my own expense to resolve a problem caused by their booking system. It has been incredibly stressful and time-consuming trying to get a simple issue resolved, with no clear way to communicate directly with somebody from the Flights department who actually understands the problem. I will never book flights through Booking.com again. Completely unacceptable customer service and support.
Placed a booking through these people and was charged for their service. Upon arriving at the motel, I was told payment had not been received from Booking.com and that I would need to pay for the room if I wanted to stay. The motel told me I wasn’t the only one in this predicament and that they had several declined payments from Booking.com. Paid for room and proceeded to seek reimbursement from Booking.com. Spent most of my vacation trying to resolve this but got nothing but a runaround. None of the 10 different people I spoke to couldn’t, or wouldn’t, do anything about it. When asked to speak to a supervisor who could resolve the problem, silence!! In my opinion, these eople are crooks, don’t do business with them.
I was the victim of a scam. I was informed that it would be safe as l was somewhat hesitant with the transaction. 'Don't worry about it, this is normal ' How incorrect that was. I have complained but l am exhausted with it. I have had no meaningful contact from booking.com. They are not interested. And l am fed up giving the same information over and over again.Honestly, if booking.com do not protect customers by dealing with the scammers then booking.com are just as bad. Do not, do not use booking.com. l am so surprised they are still in business. But they will go under in time. If banks are having to bail out every bad transaction then l am sure something will be done.
Based on 15 verified customer reviews, Booking.com holds an average rating of 1.0 out of 5 — rated Bad on ReviewTerminal.
