Customer service completely unavailable. Charged for my first box with no discount, no refund available only credits offered. Tried to contact customer service multiple times and no humans available. Worst customer service of all time. Total scam.
I re-started Hello Fresh for the past 3-months after having previously used it in the early 2020's in order to save time on meal planning and money on groceries. My earlier experience was overall positive. HelloFresh in 2026 is terrible for order quality and the punitive meal planning system. Over the past 3-months, we have had more orders with issues than not - these include the ice packs leaking all over the food, raw chicken leaking all over the food, missing ingredients and missing meals. I can't recall a single issue during my earlier membership, but now it is nearly every week. As per the punitive meal planning system - one of the reasons I use Hello Fresh is to assist with meal planning. However, if you forget to select your menu, they send you a default selection. In earlier times this was fine; it was in fact a way to sample new and different selections. So far this year, it feels more if you forget your lunch money and the school gives you the free lunch option. I don't have a vegetarian preference, but every time I forget to select the menu, there is no meat in any meal. These are clearly the highest margin selections they can send. EXCEPT I STILL PAY THEM $150USD unlike the school cafeteria! I've cancelled my membership. I will not be back.
They sent the wrong ingredients for 2 of my 3 meals and the quality in the one correct box was bad. I called and only got refunded for one meal.
Based on 15 verified customer reviews, HelloFresh US holds an average rating of 2.7 out of 5 — rated Poor on ReviewTerminal. 20% of customers gave 4 or 5 stars.
