Hello, I’m very disappointed with this order. The tracking shows as “delivered,” but I never received the package. The delivery photo provided by the carrier only shows the outside of the building and does not show the package being delivered to me or to any person. The package was apparently left unattended, which is not secure. Also, I placed the order on the 9th and it was marked as delivered on the 10th, which is unusually fast and makes me concerned about the accuracy of the delivery. I would appreciate a replacement shipment or a solution for this issue. If the products are resent, please make sure the package is delivered directly to a person and not left outside unattended. I already contacted customer support regarding this issue but I have not received a response yet. Order Number 944089768 My help request (16421159) Thank you.
they do have good prices but they use a LOT of plastic packaging - huge amounts of plastic. I've been asking for a long time to use healthier more reasonable packing materials & nothing has changed. Last time they sent a gigantic plastic wrap that doesn't compress & doesn't recycle. It has gone beyond ridiculous.
My order was incorrect. Sent a message through your system,
I had a very disappointing experience with iHerb customer support and their return process. I returned my order from Germany to the USA via DHL at my own expense and provided full tracking information and official shipment confirmation. The tracking number clearly shows that the package was successfully delivered to their warehouse. However, after receiving the return, iHerb refused to issue my refund and claimed that different items were inside the package. When I asked for proof or documentation supporting this claim, they refused to provide any evidence, citing “security reasons.” I returned exactly the items from my order and followed all return instructions correctly. At this point, I have lost both my money and the returned products despite having proof of shipment and delivery. Very frustrating experience and extremely poor handling of customer disputes.
Based on 15 verified customer reviews, iHerb holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 73% of customers gave 4 or 5 stars.
