15 reviews
What customers mention most
My Daughter had no water in her house. It was Sunday and the Lowes in South Orangetown in Rockland County NY was closing. I came to the door as they were locking up. I explained that my Daughter and Grand kids had no water and I needed a part to do the repair. Instead of turning me away they let me in and I got the part and paid then left. I was the only customer in the store. My Daughter and grand kids would have had to go to a motel , instead everyone slept in their own beds Sunday night. I am grateful.
I would give zero stars if they had it up there third time I’ve used them and will never use them again. Ordered 3-5 gallons of white paint rollers a roller handle plastic tape and a metal pan $263 supposed to be here Sunday. They lied if I ordered before two. Monday morning canceled my paint order out of stock. no painter handle no plastic no tape delivered a metal pan and three roller covers a lot of good that did me $19.30 was overcharged on top of it. they lie just to get you to order. I’m done with Lowe’s.
Bought 2 arien mowers. One been fine, 150 hrs Other apex has been in lowes repair facility 3 times, 4th time back was told no more repairs, have to go to ariens co. They say lowes responsible. Looking into small claims suit or suit against both companies. Will never, ever buy from lowes again.
What a crappy store. I went in to get a copy of my receipt from a recent purchase. They have zero ways of finding a customer receipt. I spent 20 minutes watching the customer service manager trying to locate it on her computer. I finally gave up and walked away. Menards and Home Depot can generate one in 60 seconds. Then I went to get a seven foot piece of carpet off one of their 12’ rolls. Their website said they had 118 feet. Turns out they had zero. The guy working in carpet seemed as high as a kite. He said “our inventory sucks.” He found a 6x8 foot scrap and then said “maybe you can use this man.” I then walked out of the store and will never return to another Lowe’s as long as I live. The place is a mismanaged shit show. The people working there had zero professionalism or experience. If Lowe’s survives another year, I’ll be shocked. It reminded me of the old Kmarts and we know what happened to them. They best get their act together ASAP.
Lowe's central selling specialist appear to be out of touch with how to write up a quote to include what is actually needed for a flooring installation to take place. What should have been an easy 2 part flooring installation quickly turned to frustration with Lowe's and their third party installing company Keller Interiors not communicating and leaving unanswered questions up in the air with no plan to try to resolve for the paying customer. When I reached out to Lowe's for resolve; their Executive Customer POC Amanda P was closed minded and offered no assistance outside of saying they will use it for training purposes. What about the charges I paid for undelivered services? Stay away from this organization. Lots of talk with no resolve for the customer.
Marcanthony of Shelby store
On May 5, 2026 I participated in the rechargeable tool battery exchange at the Lowes Haun Rd, Menifee. I purchased a new Craftsman Drill/Impact Driver kit as a gift. I gave the gift, only to find out after the recipient opened it, that the impact driver and batteries had been used! Sly customer, neatly repacked in original plastic and stuffed into the tool bag and into original box! Lowes accepted the return and didn't bother to check the packaging. The impact driver is sticky, coated in saw dust and who knows what else, one battery was fully charged. So embarrassing! Then to top it off, I went to the Hemet Lowes to exchange the item and they wouldn't process the exchange. I could get a refund for what I paid, but lose the $50 coupon from the battery exchange. Store manager stated that they didn't participate in the battery exchange, so he couldn't help me! I should have never bought Craftsman or gone to Lowes! BUYER BEWARE!
Purchased a Hisense Refrigerator and now the unit is not working. Called Hisense at 877.465.3566 and the representative cannot hep. There are no service providers in Alaska that will service Hisense but yet, Lowes sells these products. Call Lowes customer service and got the AI, what a joke. Never stepping foot into a Lowes ever again
Lavonne Glass customer service and personality was top tier at the Killeen, Texas location! We needed assistance in the sliding door section and she was able to help us better than the person who actually worked in the section when we came with questions a few days prior. Even though she works in appliances, she got us just what we needed, walked us over to the Pro Team, we ordered our door and it came early. We were truly blessed she came into work that day! Thank you!
We purchased a Bosch refrigerator, paid for delivery, an extended warranty and take away of the old one. Based on previous appliances purchases, we assumed the new refrigerator would be delivered, installed and ready to go. The first “surprise” was that the installers cannot connect the water line to the ice maker. We were told we needed a plumber to do this - nobody ever said this at time of purchase, nor have we ever had this experience with previous purchases. This refrigerator was literally dumped in our kitchen with the only service being the unwrapping of the unit - which unveiled a large ding and scratch on the top. The installers called their contact and we were given a substantial discount, however, this in NO WAY makes up for the inconvenience and horrific experience of this purchase and delivery. We were inundated with trying to level, connect, set temperatures and attach parts that we know nothing about with technical instructions that are confusing and difficult to understand. This entire experience is horrific and I cannot even begin to express my dissatisfaction with the purchase and subsequent “service.”
Alayah and Shirley were the most helpful employees that I have ever experienced. Lowes in Spring near Spring Cypress.
I've got an electric mower and the specialist was awesome. He gave me al options in order to save money but at the same time to get the best mower the more efficiently and effective for my condition. Ty William at garden department
I placed an order and the package was not delivered. Then I contacted the Corporate Office at 888-600-5779. They are the ones who helped me out. 5/01/2026.
The Lowes AI bot does not work and my call was dropped when I asked to be transferred to an agent. I wanted to make a large purchase. Not doing business with lowes anymore
One of the biggest issues I have with Lowes and their Service Pro installers is that they refuse to tell the customer the square footage of their property. I don't understand this. This should be transparent information and makes both Lowes and any contract appear to sketchy. They have to repeatedly come out to measure and remeasure all the time, but refuse to keep this information or share it with the customer.
Based on 15 verified customer reviews, Lowe's Companies holds an average rating of 2.6 out of 5 — rated Poor on ReviewTerminal. 33% of customers gave 4 or 5 stars.