What happened? Purchase merchandise from PayPal Vendor Items never sent by merchant which one could see below! Merchant lied about product, received funds from customer, would not send tracking number, would not reply after receiving payment, filed complaint with PayPal-who rejected claim and favored the merchant, sent claim higher and PayPal refused again. So, I was SCAMMED twice...merchant and PAYPAL!!! 牡丹江市东安区脱的鼓商贸有限公司 Feb 6, Money Sent Transaction ID: 7EL31571SD8344441 -$330.00 USD
I love PayPal, but their customer service is a joke. They placed limitations on my account, and even after I provided all the documents they asked for, it’s been over a week with no action taken. Their message says, “We will get back to you within 2–4 days.” What kind of nonsense is this? Today is the 9th or so day
One star is way too much for this awful company. We are nonprofit education company and have had a PayPal account for years where we sell dance courses to repeat students. All of a sudden in the past few days, our transactions have not gone through, with the message, "As part of our security measures, we review certain payments more closely to ensure our platform is being used properly and to minimize the potential risk for us and our customers.” Why after all these years, all of a sudden, our company is considered to be a potential risk?!! I chatted with a rep and she said these transactions are under “review for compliance” and it may take up to 7 days!!!!!! I asked why and she said she does not know. I then called the customer support. After waiting for a very long time, the rep who looked into my account said the transactions are under review for 72 hours. (It would be good if their team could have consistent grasp of their company policy!!!) I asked why and how inconvenient and frankly, disappointing it is to be treated this way after having an account with Paypal for years. He said we are reviewing your transactions. I said I might have to close this account as this is inconvenient and we cannot afford this happening from time to time. Instead an apology or a word of sympathy, he simply said you cannot close your account as your transactions are pending!!!!!! If their customers are this worthless to them, I have to say this is an absolutely worthless company and we will close our account as soon as we can. I encourage everyone to boycott this awful company. Paypal is what we ALL need to review for complying with human values!!!!!!!
The WORST in technical support for Paypal POS. Do NOT use it, it will thoroughly waste your time. If frontline support can't solve the problem, they "escalate" it to the "IT Team" somewhere else in the world. Up until a couple months ago, if an issue was "escalated", someone in the "IT Team" took over direct communication with the end-user, and the situation would be resolved expeditiously. NOW, some executive at Paypal, for whom functional technical support for the user is the LAST thing on their mind, decided the "IT Team" cannot directly and interactively communicate with the end user, and not even with frontline technical support. An escalation request is sent to this mysterious IT team and 24 hours or more later, said IT Team responds to the frontline technical support with an email who THEN responds to the user. The three times I have tried resolving an acknowledged fault in the POS system and the issue gets escalated (and has repeated many times, so this ballyhooed IT Team doesn't even try to fix problems permanently), I get a response asking me to do what was already done and thoroughly documented in the escalation request (So this vaulted, escalated "IT Team" does not even have the integrity or the courtesy to read the escalation notes). And then it takes ANOTHER 24 hours to get a response in which they again suggest doing something I've already done with frontline support. Frontline support is as frustrated as me because it wasn't always like that and now they have to deal with irate customers, who are businesspeople trying to run a business, usually retail, screaming bloody murder. This utterly time-wasting dysfunctional support system has ONLY occurred since Paypal bought Zettle and mandated these changes. Shame on PayPal. Do NOT use their POS system. Even if it's free, it's not worth the wasted time. My prediction: Paypal will announce they are writing off the entire POS system and closing it down because nobody is using it because its got problems and technical support is utterly dysfunctional because some Paypal executive royally messed up and ruined it.
My Trust in Paypal in recent years has hit an all-time low, Paypal authorised a payment I told them clearly not make, to make matters worse paypal cannot or will not retrieve the payment, and are now hounding me to make the payment to them, if the Name Mark Vansickle shows up in your contacts it’s from Paypal who are probably using it to scam money, or Mr Vansickle is receiving it and is a thief, the worst part is PayPal told me to cancel the payment from my Bank, now they are hounding me for payment, I get 2 or 3 calls a day from some Indian call centre who cant be trusted, I have made the payment now but I will never use PayaPal again there are better ways. This company has really gone down the toilet.
Pay pal support scammers via instagram Purchased items via insta via PayPal to be safe told it’s me delivered to USA! I live in Uk. Pay pal say evidence if being delivered via currier !! I contact the company who change the shipping to the uk and pay pal say it’s now delivered and I a have pay ! No curiosity to challenge w scammer Don’t hit via insta and don’t use PayPal
This is my second complaint regarding PayPal. I have never experienced anything as useless as their "Customer Service" department. I have now been locked out of my account for almost two weeks. I have sent almost 30 emails, and repeated my story multiple times. I simply get multiple people writing back with conflicting information. I cannot access my money and I no longer know what to do to resolve it.
This has been one of the most unsatisfactory experiences to date. The primary concern is that regardless of the factual information provided regarding one's small business, accounts are subjected to permanent restrictions. This occurs even when the business possesses a legitimate LLC and a verifiable business presence.
This is the second time I have filed a dispute with PayPal and have had proof, disreputable proof of wrongdoing and PayPal sides with the seller. I am paying off the account and I will never use them again and I've had account for eleven years.
I've been with PayPal over 10 years without no problems until now. I'm 70 years old on a fixed income. My son sent me $50.00 through PayPal helping me out until I get my Social Security at the the first of the month. It's been 4 days now and PayPal has not transferred my money to my bank account. I went to my wallet to transfer my money and it didn't have any info about transferring my money. I called PayPal Customer Service talking to their AI program voice. AI didn't understand my problem so I hung up. This is just one example of why I'm not a fan of AI. I want to talk to real people! I being a member of society, we are getting AI crammed down our throats wether we like it or not. Mark my words, AI will be the downfall of society. PayPal is slipping! I'm very disappointed!
Have had good experiences on transactions where no problem existed. But I would strongly recommend AVOIDING PayPal unless no other payment method exists. My latest experience reveals gaping flaws in their customer service when I documented conflicting and erroneous information published by a Chinese Scam calling themselves either GUANG ZHOU or Qurtz Lock Devices Co., Ltd. or Eminentknown.com. NOTE: the use of 3 different names for a single Scam was not made known to me until I had to file complaints. This Scam listed a piece of fly fishing equipment for sale on a Fecesbook post. I ordered, and only after placing the order did the Scam inform me the item was allegedly shipping from Ieland. After 2 weeks and several bogus "updates," I complained because the updates suggested the package was not moving. Moreover, it was in Cheyenne, WY - where all international shipments from Ireland routinely go to pass customs, I suppose. Further complaining indicated the shipment originated in China. At no point was a specific carrier ever identified. Finally, 3 weeks after placing the order, the Tracking Scam,called 17Track.net, used by whoever the vendor really is, announced the item had been delivered on May 1, 2026 by USPS. Of course, that overlooked the fact that another update issued on May 3 said the item was enroute and yet to be delivered. The delivery confirmation offered no USPS tracking number, but alleged the shipment had been made utilizing at least 2 flights, one of which left China, the other of which arrived at JFK. (I don't know what happened to the scheme where it went through Cheyenne, WY). Of course, I never got anything delivered at any time by any of these entities. So when I complained to PayPal, and told them I had contacted the vendor, offered copies of the communications, explained that there were disturbing and fictitious tracking reports involved, and said I would provide all necessary documentation, what did PayPal do? They asked the vendor if the merchandise had been delivered and the vendor supplied the bogus tracking information from the Tracking Scam, and PayPal dismissed my complaint. For anyonme wanting to see my tracking report thru the 17Track Scam, you can try googling 17Trackdotnet & use Your tracking number is JSEDO1769169554YQ.
Locked out of my account for stupid phone verification as I don’t have that phone number anymore , made a new account and received £40 and they limit my account and want to know all information regarding this transaction . Everything was provided yet no reply and it’s been over 10 days , do not use PayPal
After 21 years with PayPal they have just gone downhill and there not far from closing down now as there are no benefits and only costs. Goodbye PayPal.
I trusted this company for years till recently. Was left embarrassed after payment refused in a shop they blamed shop it wasn't. Next time I booked an hotel room online again refused resulting in losing last room. Phoned PayPal not the slightest bit interested blamed company again and then hung up on me? What is going on with them cut up my card that they are trying to promote an absolute shambles sort your company out !!!
Bought an expensive new coat from go outdoors, arrived as used and dirty, so significantly not as described, PayPal didn't care and said sort it out with your bank. So PayPal is completely irrelevant now, used to be good for buyer protection back in the day, but now just use your bank.
Based on 15 verified customer reviews, Paypal holds an average rating of 1.0 out of 5 — rated Bad on ReviewTerminal.
