This was for my wife's cataract surgery. The initial checks and the operation were carried out quickly and efficiently.The staff were all friendly and helpful and there was lots of advice and information given.
Just had my 2nd catteract done with them. Both times they have been exceptional. All staff very efficient and friendly. Due to existing complications they have taken extra care with my treatment. From referral to completion 3 weeks. Can't rate them highly enough
All staff friendly and proffessional,felt well looked after from reception to surgeon carrying out medical procedure.
Compassionate and efficient I attended Spa Medica at Chesterfield for cataract surgery. I was offered my first pre-op appointment less than 2 weeks after my optician's referral and also offered surgery that same week. I have had both eyes operated on, and the care throughout the pre-op and both surgeries has been reassuring, professional and efficient. Very grateful to all of the team at Chesterfield who were involved in my care.
Beware, no aftercare whatsoever. 24 hour “Emergency” helpline is worse than useless and advises a call back within 24 hours, which is completely useless in the case of an emergency.
i had a cataract removed in May & had sight for 4 days but the eye became red so I called their emergency number which turned out to be a call centre as they can't be contacted directly. I was told someone would call me but called again after 2 hours & was told to use dry eye drops more often. My sight then blurred & became very sun & light sensitive & after calling again in an emergency I fell down the stairs & called them & they made an emergency appt & examined me & I said I had a membrane growing in the eye. I explained that I'm not computer literate & don't drive so go out to shop using public transport. After many calls I saw a surgeon who examined me & after typing everything on the computer he mentioned laser treatment & without any other discussion went home. I called them again & was told that they will see if I'm suitable for laser treatment & put me on a waiting list but so far nothing else has happened. There's no hurry, emergency or interest in my situation or the discomfort & difficulties being caused. I've just been left. Spa Medica are unprofessional & unhelpful & so long as they know what's going on the client doesn't need to. They hide behind their call centre who are equally unprofessional & unhelpful & whose managers are 'unavailable' so nothing further happens.The only inconvenience is to me as SpaMedica & their call centre are obviously unaffected. I will definitely take things further should I fall again.
I had a cataract done in January 2024 and my vision is worse now than it was before the op. I wish I had never gone to Spa Medica. I would like to warn people to make sure that if you have astigmatism they inform you of the choice of lens you should have. No one advised me so I had the NHS lens and now my sight is awful. If you have astigmatism it is advised you have a Toric lens which had I been given the choice, I would have had, even thought I would have had to go private. I am now under the hospital hoping they can help me ! I am so angry and feel they have been negligent in not giving me the correct advice.
Once again this company never ceases to amaze,I attended the Gateshead Branch on TVTE and they were as usual superb. From being welcomed in to reception to completing eye laser treatment on both eyes the service was excellent. I simply cannot praise Spa Medica enough all staff were super friendly and put myself at ease for the surgery that was to be completed.
My husband had left eye surgery in February and right eye surgery was booked in for end of March. We turned up for the appointment early morning and were told that it was cancelled without his knowledge. He made a complaint asking for an explanation as to what went wrong but still waiting. Then hospital offered him an appointment which he didn't want but he was told to book it so they can offer him an earlier appointment if there is any cancellations. He had to cancel it because they didn't contact him as promised. They rebooked it in May but had to cancel it due to an illness. We have been trying to rearrange his appointment for the middle of August but they can't do it because the gap between the first surgery and second is too far. He would have had the second surgery done in March if they didn't cancel it. All this happened due to a human error on their side. Why can't someone use their common sense to admit their mistake as we have accepted the error and offer him a date he can attend rather than making his life more difficult. He is already struggling having to work wearing a pair of glasses with one lens on as opticians would not make glasses until both eyes are done. I am very disappointed for the way he was treated by Spamedica.
Appalling response to Medical Emergency Hotline call. Called to report pain and vision problem suddenly occurring a week after cataract surgery. Was told an opt specialist would call me back ‘shortly’. Two hours later and still no contact. Tried to ring emergency line back and, after 15 minutes holding , still no answer. I finally got a call back at 1718 hrs. Five hours after my first call to the “Emergency Hotline”. I was so angry and suffering a bad angina attack, that I couldn’t answer it for fear of getting even more stressed. I’m treating the eye with regular dosing with the prescribed drops. Medical Emergency ! Hah! You’ll be lucky to get a response. They’re good at production line surgery but rubbish at answering Medical Emergency Line Cannot think what to do next! Answer : Don’t have a problem ! You’ll get ignored.
Based on 40 verified customer reviews, Spa Medica holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.
