Booked a tour via Viator, but encountered a serious platform issue. For several days, the “My bookings” section was not working, which made it impossible to review or manage my reservation. Because of this, I couldn’t correct a booking mistake or cancel in time. I provided clear evidence (including screenshots and console errors), but Viator refused any refund even after escalation, shifting responsibility to the tour operator. This is not a simple no-show — it’s a platform failure that directly prevented proper booking management. Be aware: if something breaks on their side, you may still be held fully responsible.
TripAdvisor is very poor. List things that are clearly not the best places to visit. 3 of the top10 for Bourgas, Bulgaria are airport transfers. The rest only expensive paid trips with tour agencies. Google brings up better results than TripAdvisor
Based on 15 verified customer reviews, Tripadvisor holds an average rating of 2.2 out of 5 — rated Poor on ReviewTerminal. 20% of customers gave 4 or 5 stars.
