What customers mention most
Fast response time and only a few questions. Shipped a replacement for our defective antenna straight away.
Your support team responded to my email regarding my external end point failure within one day. After following their instructions and providing proof of purchase I received a free shipping label in my email. A replacement device was shipped as soon as UPS checked in my package.
Great customer service
When I inquired I received a quick return with infomation to help. After several emails and photos I received a suggestion that allowed me to finish the setup on my router. Great Service and the router is much better than the one I replaced..
The customer service was great. They were responsive and communicated clearly by email. My product was still under warranty though I didn't want to replace it if I didn't have to. They provided troubleshooting options for the problem I was having though I did not have any luck and they had sent a replacement unit under warranty.
Clear instruction. Consitant replies and thorough knowledge of thr syste. To get it fixed.
Contacting customer service was easy. The person who followed up with me was very thorough, and I was able to get my defective item replaced faster than expected. In short, my after-sales service experience was a success! Congratulations to the customer service team! Despite my equipment breaking down within the warranty period, my experience with you made the unfortunate situation much easier to bear. Thank you for your outstanding support!
Very fast, friendly and professional after sale support. Highly recommended. Thanks
Helpful with questions and very prompt responses.
Outstanding customer service 10 out of 10
Extremely helpful and responsive technical support.
The Wavelink people were very supportive and helpful throughout the entire process of replacing the battery charger. Wish more companies took the time to keep their customers informed and satisfied.
Very helpful and quick to fix the problem I encountered. Very satisfied
Instant resolution! They replaced my faulty device free of charge! All it took was me answering their questions detailed in a simple succinct email - 1 email exchange and my new device was on its way … all this done within less than a week.
Product died at 1 year (powers on, but no ports worked). Quick discussion with their tech support led to a new one being sent out (and they refunded the amount to send in the broken one). I'd prefer that it hadn't died, but the service was definitely a positive
Based on 40 verified customer reviews, wavlink.com holds an average rating of 4.9 out of 5 — rated Excellent on ReviewTerminal. 98% of customers gave 4 or 5 stars.
