Is BEAUTY BAY trustworthy?

BEAUTY BAY is rated 1.9/5 from 15 verified reviews — Bad. 20% gave 4 or 5 stars.

What is BEAUTY BAY's rating?

BEAUTY BAY has an average rating of 1.9 out of 5 based on 15 customer reviews on ReviewTerminal.

BEAUTY BAY Reviews: 15 Verified Reviews (1.9/5)

ReviewTerminal SummaryBased on recent reviews

Beauty Bay has a severely damaged reputation with a 1.9/5 rating, dominated by complaints about non-responsive customer service, unrefunded orders, broken products, and undelivered parcels, with only a handful of positive experiences about website usability and delivery speed.

What customers love

Fast delivery and well-packaged items
Easy-to-navigate website and simple checkout process
Good product selection and quality when items arrive undamaged

Common concerns

Persistent failure to respond to customer emails and refund requests, exacerbated by recent administration issues
High rate of damaged, broken, or non-delivered orders with no resolution
Unrefunded returns and lack of accountability, forcing customers to pursue chargebacks through their banks
Poor product quality and changed inventory stocking

Customers mention

customer service unresponsiverefunds not processedorders not deliveredproducts arrived damagedadministration/financial troubles

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Showing 1 2-star review

Verified

Hyper Star

13 April 2026

I will admit I am a bit annoyed..

I will admit I am a bit annoyed while writing this. A few weeks ago I ordered "mini charms" from beauty bay. Today when I picked it up to use, one of the pans of glitter/shimmer disintegrated and made a big mess on me and my carpet. Secondly, I can't even write a review on the company website because it leads to a dead link. Usually I love beauty bay, but this has me frustrated.

BEAUTY BAY — Review Summary

Based on 15 verified customer reviews, BEAUTY BAY holds an average rating of 1.9 out of 5 — rated Bad on ReviewTerminal. 20% of customers gave 4 or 5 stars.

BEAUTY BAY

I will admit I am a bit annoyed..

BEAUTY BAY — Review Summary

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