ReviewTerminal
Home/Beauty & Well-being/BEAUTY BAY
B
BadBeauty & Well-being

BEAUTY BAY

beautybay.com
1.9

15 reviews

20%
5-star
20%
Positive
73%
1-star
Write a review
ReviewTerminal Summary

Beauty Bay has a severely damaged reputation with a 1.9/5 rating, dominated by complaints about non-responsive customer service, unrefunded orders, broken products, and undelivered parcels, with only a handful of positive experiences about website usability and delivery speed.

What customers love

  • Fast delivery and well-packaged items
  • Easy-to-navigate website and simple checkout process
  • Good product selection and quality when items arrive undamaged

Common concerns

  • Persistent failure to respond to customer emails and refund requests, exacerbated by recent administration issues
  • High rate of damaged, broken, or non-delivered orders with no resolution
  • Unrefunded returns and lack of accountability, forcing customers to pursue chargebacks through their banks
  • Poor product quality and changed inventory stocking

Customers mention

customer service unresponsiverefunds not processedorders not deliveredproducts arrived damagedadministration/financial troubles
Filter:
Sort:
Showing 0 3-star reviews

No 3-star reviews yet.

View all reviews

BEAUTY BAY — Review Summary

Based on 15 verified customer reviews, BEAUTY BAY holds an average rating of 1.9 out of 5 — rated Bad on ReviewTerminal. 20% of customers gave 4 or 5 stars.

Similar companies in Beauty & Well-being

View all Beauty & Well-being companies →