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Chewy.com

chewy.com
3.8

17 reviews

65%
5-star
71%
Positive
24%
1-star
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ReviewTerminal Summary

Chewy delivers strong product and shipping value with exceptional emotional customer service, though some customers experience technical and autoship management issues (4.0/5 rating reflects this mix).

What customers love

  • Generous refund policy with no-questions-asked returns even for opened/used products
  • Extraordinary empathy gestures including hand-painted pet portraits and floral arrangements for deceased pets
  • Fast shipping and competitive pricing on pet food and supplies

Common concerns

  • Autoship program difficult to modify with slow customer service response to cancellation requests
  • Website performance issues causing 10-25 minute load times and ordering friction
  • Insensitive marketing automation that sends pet product coupons after customer reports pet death

Customers mention

customer servicepet loss sympathyrefundsfast shippingautoship problemswebsite performance
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Showing 17 reviews
K
Verified
Kemo
12 May 2026

The have a variety of dog food at a…

The have a variety of dog food at a great price and fast delivery. I wouldn't go anywhere else, tried but came right back to Chewy.

M
Verified
Morella Loftus
12 May 2026

Thank you Wanda From Woox

Wanda was very lovely kind and quick to help me, I wasn't sure how to give her a propper review.. just wanted to extend the love to her and chewy on Woox's behalf.. Havent been on Fb in ages either but I left a review ther as well. Just wanted to Thank you x

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Chewy.com — Review Summary

Based on 17 verified customer reviews, Chewy.com holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 71% of customers gave 4 or 5 stars.

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