Chewy.com Reviews: 17 Verified Reviews (3.8/5)

ReviewTerminal SummaryBased on recent reviews

Chewy delivers strong product and shipping value with exceptional emotional customer service, though some customers experience technical and autoship management issues (4.0/5 rating reflects this mix).

What customers love

Generous refund policy with no-questions-asked returns even for opened/used products
Extraordinary empathy gestures including hand-painted pet portraits and floral arrangements for deceased pets
Fast shipping and competitive pricing on pet food and supplies

Common concerns

Autoship program difficult to modify with slow customer service response to cancellation requests
Website performance issues causing 10-25 minute load times and ordering friction
Insensitive marketing automation that sends pet product coupons after customer reports pet death

Customers mention

customer servicepet loss sympathyrefundsfast shippingautoship problemswebsite performance

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Showing 1 2-star review

Verified

Jennifer Upchurch

14 May 2026

DO NOT DO AUTOSHIP IF YOU TRAVEL!!!

Changing to another vendor due to my requests for autoship being ignored 2 months in a row. I am traveling. I don't need the dog food sent to my home,Im not there. Went online in March to change the auto ship to arrive in July. I've been charged and shipped for April and May. They have had a 60 day notice and still keep shipping and I can't use anything but a chat line to cancel to shipment. Over $80 wasted on their greedy autoship program. I had to call my credit card company to block them. Horrible!

Frequently asked questions about Chewy.com

Is Chewy.com trustworthy?

Chewy.com is rated 3.8 out of 5 from 17 verified customer reviews on ReviewTerminal — rated Good. 71% of customers gave 4 or 5 stars.

What is Chewy.com's rating?

Chewy.com has an average rating of 3.8 out of 5 based on 17 customer reviews on ReviewTerminal.

How many reviews does Chewy.com have?

Chewy.com has 17 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Chewy.com — Review Summary

Based on 17 verified customer reviews, Chewy.com holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 71% of customers gave 4 or 5 stars.

Chewy.com Reviews