Chewy delivers strong product and shipping value with exceptional emotional customer service, though some customers experience technical and autoship management issues (4.0/5 rating reflects this mix).
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Customers mention
Changing to another vendor due to my requests for autoship being ignored 2 months in a row. I am traveling. I don't need the dog food sent to my home,Im not there. Went online in March to change the auto ship to arrive in July. I've been charged and shipped for April and May. They have had a 60 day notice and still keep shipping and I can't use anything but a chat line to cancel to shipment. Over $80 wasted on their greedy autoship program. I had to call my credit card company to block them. Horrible!
Based on 17 verified customer reviews, Chewy.com holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 71% of customers gave 4 or 5 stars.