Is Chewy.com trustworthy?

Chewy.com is rated 3.8/5 from 17 verified reviews — Good. 71% gave 4 or 5 stars.

What is Chewy.com's rating?

Chewy.com has an average rating of 3.8 out of 5 based on 17 customer reviews on ReviewTerminal.

Chewy.com Reviews: 17 Verified Reviews (3.8/5)

ReviewTerminal SummaryBased on recent reviews

Chewy delivers strong product and shipping value with exceptional emotional customer service, though some customers experience technical and autoship management issues (4.0/5 rating reflects this mix).

What customers love

Generous refund policy with no-questions-asked returns even for opened/used products
Extraordinary empathy gestures including hand-painted pet portraits and floral arrangements for deceased pets
Fast shipping and competitive pricing on pet food and supplies

Common concerns

Autoship program difficult to modify with slow customer service response to cancellation requests
Website performance issues causing 10-25 minute load times and ordering friction
Insensitive marketing automation that sends pet product coupons after customer reports pet death

Customers mention

customer servicepet loss sympathyrefundsfast shippingautoship problemswebsite performance

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Showing 1 4-star review

Verified

Cindy Haines

15 May 2026

From 5 stars to 4

I have been purchasing products through Chewy for 4 years now. They usually have the lowest prices and the best deals for pet food and supplies. Usually I would give them 5 stars. Recently however their customer service has changed and I am sad about that. I am sure they must have had to find a way to cut costs.

Chewy.com — Review Summary

Based on 17 verified customer reviews, Chewy.com holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 71% of customers gave 4 or 5 stars.

Chewy.com

From 5 stars to 4

Chewy.com — Review Summary

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