Chewy delivers strong product and shipping value with exceptional emotional customer service, though some customers experience technical and autoship management issues (4.0/5 rating reflects this mix).
What customers love
Common concerns
Customers mention
Chewy has always gone above and beyond! A majority of the time, my order comes to me without any issues. In the rare instance there is an issue where my order has been damaged, food was spoiled, or just didn't like the product, they have always refunded me without question and usually did not want the product returned! To top it off, when my fur baby passed they mailed me a HAND PAINTED PORTRAIT of her. Incredible company!
We've ordered from Chewy for years without any issues. Shipping is fast. Sometimes FedEx has delays but that is not the fault of Chewy. Now for the amazing part, we had ordered prescription food for one of our cats with renal failure. It was hard to get her to eat so we bought different brands. We had only fed her one of the cans from the case of food which she didn't like. Shortly afterwards she unfortunately passed away. A couple of weeks passed and I contacted Chewy about a possible return of the remaining cans. They gave us their condolences and immediately issued a refund. Then something absolutely wonderful and unexpected happened. A delivery person came to our door with a floral arrangement. It was from Chewy for the loss of our pet. It brought tears to our eyes for the amazing gesture. This was above and beyond! We are Chewy customers for life!
I can’t say enough great things about chewy. I’ve relied on them for years for all my cats needs, and their customer service is stellar. I even needed to chat with their online vet for a health emergency and they were incredibly helpful and compassionate. Great selection, crazy fast shipping. What’s not to love!
I have had a tremendous great experience with any issues ive encountered. Just recently loss my furry ❤️ baby . She passed from thyroid condition. Her vet. Approved a medication to be ship when their the ones that has her remains. However, Chewy ' refunded my funds immediately. They also sent me a beautiful flower' to send their condolences. Truly made my day .
We’ve been using Chewy for several years. The few times we had issues, with either a missing shipment or the wrong shipment, they’ve immediately addressed the problem and worked with us to refund the money and replace the product.
Chewy.com has the best customer service of any company I've ever dealt with hands down! When my cat passed away and I called them about returning unopened prescription food they gave me a refund for both the unopened and opened products I had ordered when he got sick. And, if that wasn't enough, a few days later I received flowers from them along with condolences! I wish companies that sell products for humans would be as kind! I am a customer for life!
We have loved using chewy the past few years. They always have the best prices and incredible customer service. When we lost our pet unexpectedly, they gave us a full refund on a recent food order we had placed and told us to donate the food to a local shelter. We will continue using chewy for all our pet needs!
I emailed Chewy with frustration that I could not post a product review. Did not expect any response but did receive an email from their contracted company that handles review with 'directions' on how to post......which was not helpful at all!!!!! It had been handled by AI and clearly mis-interpreted the situation. Weeks later I received a call from Shellyann, a supervisor at Chewy asking about my experience/problem with the issue. Talk about stunned.....a real person actually contacting me. She spent time listening to me, and thanking for my time. Thought that was the end of it....however, a few weeks later, she called again, asking again if the issue had been resolved. This woman is totally AMAZING! I am in my late 70's and have NEVER had anyone from any company contact me for follow up via phone, People talk about above and beyond customer service.....ShellyAnn is in an entirely different category. Chewy corporate: I hope you acknowledge this outstanding employee you have making your great company experience take it five steps beyond.
Chewy has the infrastructure to support its customers, answer questions, and always accommodates customers who have issues with the products. All companies should operate this seamlessly!
The have a variety of dog food at a great price and fast delivery. I wouldn't go anywhere else, tried but came right back to Chewy.
Wanda was very lovely kind and quick to help me, I wasn't sure how to give her a propper review.. just wanted to extend the love to her and chewy on Woox's behalf.. Havent been on Fb in ages either but I left a review ther as well. Just wanted to Thank you x
Based on 17 verified customer reviews, Chewy.com holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 71% of customers gave 4 or 5 stars.