Crate and Barrel Reviews

Common concerns

• Inaccessible and unresponsive customer service with long hold times (20+ minutes), rude representatives, and inability to resolve issues
• Severe order and shipping problems including backorder mismanagement, false delivery promises, lost packages, and weeks-long delays
• Damaged items upon arrival with inadequate packaging (especially fragile items like glassware) and refusal to properly process returns, exchanges, or refunds
• Deceptive marketing practices including non-functional discount codes, hidden purchase minimums on promotional offers, and misleading return window policies that begin at order date rather than delivery date
• Poor product quality with items arriving chipped or damaged, and company refusing valid returns and exchanges