Crate and Barrel has a 1.0/5 average rating with universally negative reviews citing systematic failures in customer service, order fulfillment, shipping, and product quality.
Common concerns
Inaccessible and unresponsive customer service with long hold times (20+ minutes), rude representatives, and inability to resolve issues
Severe order and shipping problems including backorder mismanagement, false delivery promises, lost packages, and weeks-long delays
Damaged items upon arrival with inadequate packaging (especially fragile items like glassware) and refusal to properly process returns, exchanges, or refunds
Deceptive marketing practices including non-functional discount codes, hidden purchase minimums on promotional offers, and misleading return window policies that begin at order date rather than delivery date
Poor product quality with items arriving chipped or damaged, and company refusing valid returns and exchanges
Customers mention
customer service failuresshipping delays and lost packagesdamaged goodsreturn/refund issuesdeceptive marketingproduct quality