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Curology Reviews

curology.com
2.9

17 reviews

47%
5-star
47%
Positive
47%
1-star
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ReviewTerminal Summary

Curology has highly polarized reviews (2.9/5) driven by exceptional product effectiveness for many customers but severely undermined by subscription management problems, difficulty accessing refunds, and unreliable order fulfillment.

What customers love

  • Product effectiveness: significant skin improvements reported within weeks, especially for acne
  • Individual customer service representatives: specific agents (Amy, Abby, Scarlett) praised for attentiveness and problem-solving
  • Personalized formulas: customers value the customized skincare approach

Common concerns

  • Subscription and billing issues: unauthorized charges after cancellation, unwanted items auto-added to orders, inflexible billing cycles, difficulty canceling or modifying orders
  • Customer service accessibility: AI chatbots with scripted responses, no phone support, email-only refund process, slow or non-responsive support staff
  • Order fulfillment failures: customers charged without receiving products, missing shipment notifications, incomplete address handling, difficulty obtaining refunds for undelivered orders
  • Refund inconsistency: some customers denied refunds while others receive 'courtesy refunds,' suggesting arbitrary decision-making

Customers mention

subscription managementrefund processorder fulfillmentcustomer service accessibilityproduct effectivenessbilling issues
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Showing 17 reviews
S
Verified
Stephanie Aztaisa
28 February 2026

I bought a formula for my partner and…

I bought a formula for my partner and it’s incredible that changed her face just with the cleanser formula wow thank you 🙏🏻

A
Verified
Ally
24 February 2026

A company that truly cares!

Both Abby & Amy were amazing! I received a new custom formula that I use on my face for my acne, as I do every 3 months, however this one felt super grainy. It felt as if I were rubbing sand on my face, which is very odd because it has always been super smooth. I reached out to the Curology Success Team and had the pleasure of speaking with Abby & Amy on my issue. They were happy to send me a new bottle AND a prepaid shipping label for me to send my original bottle back to them, so they could review it. Talk about going above and beyond! This type of customer service is especially hard to come by these days, and it really meant everything to me that they actually cared. They locked me in as a lifelong customer! Thank you for being human beings and having care in your hearts. :)

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Frequently asked questions about Curology

Is Curology trustworthy?

Curology is rated 2.9 out of 5 from 17 verified customer reviews on ReviewTerminal — rated Poor. 47% of customers gave 4 or 5 stars.

What is Curology's rating?

Curology has an average rating of 2.9 out of 5 based on 17 customer reviews on ReviewTerminal.

How many reviews does Curology have?

Curology has 17 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Curology — Review Summary

Based on 17 verified customer reviews, Curology holds an average rating of 2.9 out of 5 — rated Poor on ReviewTerminal. 47% of customers gave 4 or 5 stars.

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