Curology Reviews: 17 Verified Reviews (2.9/5)

ReviewTerminal SummaryBased on recent reviews

Curology has highly polarized reviews (2.9/5) driven by exceptional product effectiveness for many customers but severely undermined by subscription management problems, difficulty accessing refunds, and unreliable order fulfillment.

What customers love

Product effectiveness: significant skin improvements reported within weeks, especially for acne
Individual customer service representatives: specific agents (Amy, Abby, Scarlett) praised for attentiveness and problem-solving
Personalized formulas: customers value the customized skincare approach

Common concerns

Subscription and billing issues: unauthorized charges after cancellation, unwanted items auto-added to orders, inflexible billing cycles, difficulty canceling or modifying orders
Customer service accessibility: AI chatbots with scripted responses, no phone support, email-only refund process, slow or non-responsive support staff
Order fulfillment failures: customers charged without receiving products, missing shipment notifications, incomplete address handling, difficulty obtaining refunds for undelivered orders
Refund inconsistency: some customers denied refunds while others receive 'courtesy refunds,' suggesting arbitrary decision-making

Customers mention

subscription managementrefund processorder fulfillmentcustomer service accessibilityproduct effectivenessbilling issues

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Showing 1 2-star review

Verified

Sarah Stevens

30 March 2026

I appreciate the ability to get…

I appreciate the ability to get tretinoin without waiting for a derm appointment, but I hate their business model. They auto subscribe you to pay for shipments every 2 months (way too frequently for my needs) and if you cancel the subscription you have to pay fees again next time you want to order it. They also automatically put a bunch of extra crap in your order box that you have to figure out how to remove bc it all costs extra. For example, I did not request emergency spot treatment patches at any point in time, but somehow they have sent me them and charged me for them many times. I’m sure it says this is all allowed somewhere in fine print but it’s kinda scummy to me.

Frequently asked questions about Curology

Is Curology trustworthy?

Curology is rated 2.9 out of 5 from 17 verified customer reviews on ReviewTerminal — rated Poor. 47% of customers gave 4 or 5 stars.

What is Curology's rating?

Curology has an average rating of 2.9 out of 5 based on 17 customer reviews on ReviewTerminal.

How many reviews does Curology have?

Curology has 17 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Curology — Review Summary

Based on 17 verified customer reviews, Curology holds an average rating of 2.9 out of 5 — rated Poor on ReviewTerminal. 47% of customers gave 4 or 5 stars.

Curology Reviews