Curology Reviews

What customers love

• Product effectiveness: significant skin improvements reported within weeks, especially for acne
• Individual customer service representatives: specific agents (Amy, Abby, Scarlett) praised for attentiveness and problem-solving
• Personalized formulas: customers value the customized skincare approach

Common concerns

• Subscription and billing issues: unauthorized charges after cancellation, unwanted items auto-added to orders, inflexible billing cycles, difficulty canceling or modifying orders
• Customer service accessibility: AI chatbots with scripted responses, no phone support, email-only refund process, slow or non-responsive support staff
• Order fulfillment failures: customers charged without receiving products, missing shipment notifications, incomplete address handling, difficulty obtaining refunds for undelivered orders
• Refund inconsistency: some customers denied refunds while others receive 'courtesy refunds,' suggesting arbitrary decision-making