Is Glossier trustworthy?

Glossier is rated 3.9/5 from 15 verified reviews — Good. 67% gave 4 or 5 stars.

What is Glossier's rating?

Glossier has an average rating of 3.9 out of 5 based on 15 customer reviews on ReviewTerminal.

Glossier Reviews: 15 Verified Reviews (3.9/5)

ReviewTerminal SummaryBased on recent reviews

Glossier has strong product quality and in-store customer service that earn frequent praise, but shipping delays, product formula changes, and inconsistent post-purchase support when issues arise significantly undermine the experience for affected customers.

What customers love

Exceptional in-store and email customer service response times
High-quality, effective skincare and makeup products (After Baume, Boy Brow, Cloud Paint)
Fast and reliable shipping to international locations

Common concerns

Product defects (melting balms, formula/pigment changes) with poor resolution when purchased through third-party retailers
Significant shipping delays (up to one month) and inadequate compensation for missing items or damaged orders
Lack of transparency about product formula changes and potential review filtering concerns

Customers mention

customer serviceproduct qualityshipping and deliveryproduct defectsformula changes

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Showing 1 3-star review

Verified

Michelle Wang

13 August 2025

No Brow gel

Bought the brow gel and it didn't even work nearly as well as the one I got randomly on Amazon

Glossier — Review Summary

Based on 15 verified customer reviews, Glossier holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 67% of customers gave 4 or 5 stars.

Glossier

No Brow gel

Glossier — Review Summary

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