Gymshark delivers strong product quality and fast shipping that satisfies most customers, but is significantly undermined by inconsistent customer service, fulfillment errors, and poor handling of returns and complaints.
What customers love
Common concerns
Customers mention
I received one out of the two items I ordered
Had early access to new drop, ordered jacket. Was on sale for 30 min after I checked out - 5 days later it gets cancelled. Funny how I used a discount code and this happened
Good quality
Amazing product- great value - fantastic customer service - love everything I bought.
Good quality great fit.
Bought three of the vital seamless shirts in different colours and wear them constantly. Fabric is proper soft, doesn’t go weird after washing, fit stays consistent. Delivery was fast, no issues. The colour I wanted was out of stock. Good basics brand, nothing more than that.
Please change your delivery company. They are not serious, you cannot trust them
Based on 22 verified customer reviews, Gymshark holds an average rating of 4.0 out of 5 — rated Good on ReviewTerminal. 73% of customers gave 4 or 5 stars.