Gymshark delivers strong product quality and fast shipping that satisfies most customers, but is significantly undermined by inconsistent customer service, fulfillment errors, and poor handling of returns and complaints.
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If I could give them 1 star I would! So disappointing. I order 6 items at may 6 and my last order update was at 8 of may. I try communicating with their email support but nothing worked. The bot was telling my the same things over and over again. When I could finally speak with Angela she never responded me back as a result to continue talking with the useless bot. They told me that the could send me my order again as it was lost through the transfer and told me that I should have received an email tracking telling my that my order was being delivered. An email I never received! I am still trying to speak with them but every time I try to send them an email, a notification appears to my screen telling me that my email has failed. I am very disappointed from the whole story and because I have lost all my money. I would NEVER order from gymshark again.
Where to start firstly replies mainly from.AI Chat bots. Returned three items for store credit not knowing how bad service was one of them sent out in their mistake. Now only recieved two credits. When asked about third they asked me for proof of postage which I supplied. Then said it was not suitable. It was an image of an official royal mail reciept with tracking codes. Awful service I am now stuck with credit so will be looking some sort of recompense for their mistakes.
Terrible customer service. My parcel return was to somewhere that dint even accept parcels i was told when I got there. The lifting club in Solihull. I was then asked to come roundto the head office to try and help, who also couldn't accept my parcel. The best the receptionist could do was set me up on a chat bot. I won't be using you again.
Had early access to new drop, ordered jacket. Was on sale for 30 min after I checked out - 5 days later it gets cancelled. Funny how I used a discount code and this happened
Based on 22 verified customer reviews, Gymshark holds an average rating of 4.0 out of 5 — rated Good on ReviewTerminal. 73% of customers gave 4 or 5 stars.