Gymshark delivers strong product quality and fast shipping that satisfies most customers, but is significantly undermined by inconsistent customer service, fulfillment errors, and poor handling of returns and complaints.
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Ordered the C-Bum jacket and got a confirmation order within 1 minute of the release (early release for Tier system). Gymshark failed to fulfil my order and when I asked customer services for help they told me "your order was out of stock at the point of fulfilment". So ordering early has nothing to do with getting a new release. I was given no further explanation or help and was told "we've given you a discount code we can't so any more". The discount code given was 20% off and only valid for 1 month. Customer services were quite rude and have left me very disappointed after being excited for a new release and getting my order in so quickly so I could secure the jacket. Not really what I expected from such a large brand.
Based on 22 verified customer reviews, Gymshark holds an average rating of 4.0 out of 5 — rated Good on ReviewTerminal. 73% of customers gave 4 or 5 stars.