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Gymshark

gymshark.com
4.0

22 reviews

64%
5-star
73%
Positive
18%
1-star
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ReviewTerminal Summary

Gymshark delivers strong product quality and fast shipping that satisfies most customers, but is significantly undermined by inconsistent customer service, fulfillment errors, and poor handling of returns and complaints.

What customers love

  • High-quality fabrics and products that meet expectations
  • Fast and reliable delivery in most cases
  • Easy ordering process and user-friendly app

Common concerns

  • Customer service relies heavily on unhelpful chatbots and unresponsive human support
  • Fulfillment failures including undelivered orders, incomplete shipments, and unexplained cancellations
  • Poor return process with incorrect pickup locations and difficulty obtaining refunds or credits

Customers mention

product qualitydelivery speedcustomer serviceorder fulfillmentreturns process
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Showing 2 4-star reviews
J
Verified
Jonny Barlow
17 May 2026

These jogger would be better for me if…

These jogger would be better for me if they were offered in a tall size

S
Verified
Sabina Soroceanu
15 May 2026

Please change your delivery company

Please change your delivery company. They are not serious, you cannot trust them

Gymshark — Review Summary

Based on 22 verified customer reviews, Gymshark holds an average rating of 4.0 out of 5 — rated Good on ReviewTerminal. 73% of customers gave 4 or 5 stars.

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