Gymshark delivers strong product quality and fast shipping that satisfies most customers, but is significantly undermined by inconsistent customer service, fulfillment errors, and poor handling of returns and complaints.
What customers love
Common concerns
Customers mention
Amazing quality products. Delivery has always been on time or early and the customer service team is very helpful.
Ordering was easy , the items arrived very quickly. Great quality and fit as expected. Very happy
Excellent product. Super fast delivery. Great value for money
Great quality, been getting all my stuff from here for 3 years and many more to come!
Perfect service! Seam was torn. After reclamation I could chose between a refund or new product. New legging was sent with priority. Very much appreciated.
Swift delivery of items. When an incorrect item was delivered, Customer's service sorted the problem extremely quickly. Great service!
app is nice and easy to use i like it and delivery always fast
Excellent quality of clothes. Fast delivery
Excellent product perfect fit . Very quick delivery.
Good quality items and great fit
Good quality
Amazing product- great value - fantastic customer service - love everything I bought.
Good quality great fit.
Bought three of the vital seamless shirts in different colours and wear them constantly. Fabric is proper soft, doesn’t go weird after washing, fit stays consistent. Delivery was fast, no issues. The colour I wanted was out of stock. Good basics brand, nothing more than that.
Based on 22 verified customer reviews, Gymshark holds an average rating of 4.0 out of 5 — rated Good on ReviewTerminal. 73% of customers gave 4 or 5 stars.