iHerb delivers reliable products at competitive prices with fast shipping, but faces significant customer service failures in dispute resolution, communication accessibility, and quality control issues that leave dissatisfied customers without recourse.
What customers love
Common concerns
Customers mention
I LOVEEEEE IHERB everything comes packaged together neatly and together and ships really fast.
Had what I needed in supplements and on sale!!
The product is just what it should be, it's strange, fresh smells of sulfur, the benefits are exactly those which should have, the waiting to for getting it is a lot
Excellent service
I have been a customer for some time and have never had any issues. Every order arrives promptly and is very well packaged. The product quality is excellent, and the prices are highly competitive. A very happy customer.
Good product selection at affordable prices. Easy ordering process & prompt delivery. 24/7 customer service with immediate results.
Order: 545684948 I had a very disappointing experience with iHerb customer support and their return process. I returned my order from Germany to the USA via DHL at my own expense and provided full tracking information and official shipment confirmation. The tracking number clearly shows that the package was successfully delivered to their warehouse. However, after receiving the return, iHerb refused to issue my refund and claimed that different items were inside the package. When I asked for proof or documentation supporting this claim, they refused to provide any evidence, citing “security reasons.” I returned exactly the items from my order and followed all return instructions correctly. At this point, I have lost both my money and the returned products despite having proof of shipment and delivery. Very frustrating experience and extremely poor handling of customer disputes.
Love the dried fruit. Never had it before. Taste so good. My dog loves her dried fruit too. She can’t have enough.
Expérience très décevante. Ma commande #550196139 a été livrée par DPD à une adresse située à 4 km de chez moi, erreur reconnue par écrit par le transporteur lui-même, avec données GPS à l'appui. J'ai contacté iHerb pour obtenir un remboursement. Première réponse : un copier-coller me suggérant de vérifier auprès de mes voisins. J'ai relancé avec la confirmation écrite de DPD en pièce jointe. Aucune réponse. La raison ? Il est tout simplement impossible de contacter iHerb par email. Leurs emails de support sont en no-reply, il n'existe aucune adresse de contact directe, et le seul canal disponible est un formulaire sur leur site ce qui signifie que ma relance documentée n'a jamais été reçue. Une erreur de livraison peut arriver. Mais l'absence totale de moyen de communication accessible et un remboursement refusé malgré une preuve formelle du transporteur, c'est inacceptable. Deeply disappointing experience. My order #550196139 was delivered by DPD to an address 4 km away from mine. A mistake officially acknowledged in writing by the carrier itself, GPS data included. I contacted iHerb to request a refund. First response: a copy-paste reply suggesting I check with my neighbours. I followed up with DPD's written confirmation attached. No response. The reason? It is simply impossible to contact iHerb by email. Their support emails are no-reply, there is no direct contact address, and the only available channel is a form on their website meaning my documented follow-up was never received. Delivery mistakes happen. But a complete lack of accessible communication, combined with a refund denied despite formal proof from the carrier, is unacceptable.
I have ordered iherb site These units arrived with damaged pump caps and leakaging during shipping. The products are not in acceptable condition, and multiple bottles have cap damage with cleanser leakage i have share all proof and discribe its my first experience in this site but i am not satisfied for iherb.com I have contact you and i have submit complaint but u don’t help me i want refund my amount i have already contact your team he is not helping me i want my money refund my amount
They always have my product (Theralac probiotic) and I receive it very quickly (within 2 days!) I have always had good experiences ordering from iHerb! i Herb is a 5-Star company!!
I am extremely disappointed with iHerb’s appalling lack of professionalism and total disregard for customer safety. I recently ordered a bottle of California Gold Nutrition Vitamin E (Order #549167545). Upon opening the sealed bottle, I immediately noticed a rancid, spoiled smell. Unaware of how bad it was, I took the supplement for a few days and suffered from severe gastrointestinal issues and diarrhea as a direct result. I immediately opened a claim with customer service to report this serious health and quality issue. Instead of offering support, iHerb simply replied with an automated, copy-pasted email declining my refund. Their proposed "solution" was to demand that I ship the item back to their warehouse in California in its "original condition." This request is completely unreasonable and unprofessional for two obvious reasons: It is impossible to return the item in its "original condition" because I had to open it to discover it was spoiled and causing illness. The return shipping costs from Europe to the USA would cost significantly more than the product itself (which was only 64 PLN). I replied explaining this and even offered to accept store credit instead of a cash refund to settle the matter amicably. In response, they simply rejected the claim a second time, sending the exact same automated email. iHerb clearly does not care about the health of its customers or the quality of its in-house brands. Forcing international buyers to pay out of pocket to return an opened, spoiled, and harmful product just to get a refund is a terrible business practice. If you are buying from Europe, be warned: if you receive a defective or dangerous product, iHerb's customer service will not help you. I strongly advise avoiding them.
The products I have purchased have been very good. The orders have been delivered in a timely manner. All of the different grocery novelties have been excellent and "as described"by the company.
it’s very good shopping for your healthy
iHerb is my go-to site for health products and organic items. The site is easy to navigate and customer oriented. Shopping is easy, I've never had a problem and my orders are always expedited and tracking is provided as well. Products I need at a price I can afford. Doesn't get any better.
Based on 42 verified customer reviews, iHerb holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 64% of customers gave 4 or 5 stars.
