iHerb delivers reliable products at competitive prices with fast shipping, but faces significant customer service failures in dispute resolution, communication accessibility, and quality control issues that leave dissatisfied customers without recourse.
What customers love
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I logged on (as I have previously) but for some reason I ended up on the U.S. iHerb site. Normally I’m directed back to the Australian site, but it didn’t happen this time. I only discovered it when my bank charged me for the AUD to USD exchange. It also resulted in a longer than usual delivery time. It’s water under the bridge now, and I’ll be more careful in future. But it would be useful if the entry portal could flag which site you’re ordering on.
40+ plastic pillows for 1x single bottle of capsules in an oversized box. For a company preaching health and wellbeing, they go and do this on every order... Why not just put it in a smaller box or a padded envelope? Won't buy from them again due to this.
Good value, fast shipping.
The only reason i continue to buy from IHERB is because of the competitive prices for quality products, reperatable company and reliable delivery service.
Consistently great service. Items are well‑packed, arrive on time, and the product selection is unbeatable
I received my parcel today, and I was really excited about it. But when I opened it, I got a really bad parcel. All the caps were broken and all the products were damaged. Your service is so poor. You should be ashamed of yourselves.
The website is easy to navigate. I always find exactly what I need. So glad you gave a wide range of products.
I have used iHerb for many years and the company has a wide selection of quality products that can be shipped to many places.
I have used iHerb for a number of years and they always deliver promptly, and packaging is good. Products are never damaged.
I love shopping at iHerb; I find supplements at the best prices and the shipping is very fast.
Avoid iHerb! I ordered essential items 3 months ago via Apple Pay, and they were never delivered. The carrier returned the package to iHerb. My official invoice clearly shows the address is Jerusalem, Israel (via Gaash Locker). Yet, customer service refuses to refund my money, sending automated copy-pasted replies claiming the address is in an unserviceable area. If your system accepted the address and payment, it is your responsibility! Keeping my money for items you got back is pure theft. I have filed a formal chargeback with my bank. Unprofessional and untrustworthy company!
No possible communication, no option to send email or to phone them. No option to unsubscribe.. frustrating. Plus if you read their disclaimer it reads- "The products and claims made about specific products on or through this Site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease." Anyway, how do I unsubscribe from them???
My experience with this company has raised serious concerns regarding the quality of its customer service and its approach to consumer rights. Despite multiple attempts to resolve the issue, I received only automated or inadequate responses instead of clear and accountable communication from an authorized company representative. 548871936 If a company operates within the European Union market, customers have the right to expect communication and practices that align with EU consumer protection principles and regulations. In my case, I was left with the impression that customer concerns were not being taken seriously and that the issue resolution process lacked transparency. I would advise potential customers to carefully evaluate doing business with this company and to review other customer experiences beforehand. If you encounter any issues, keep records of all communication and relevant documentation.
Though the delivery was quick, I have been OVERCHARGED £36.32 for which I expect a refund. Your website showed this product costs £22.21 per tub LESS 20% promo discount NEW20 and with NO delivery costs to London which makes a total cost for 4 tubs at £71.07 , yet you charged me £107.40 Please therefore refund me the £36.32 soonest and confirm alternatively you will force me to step up this matter to the relevant authorities.
The product my husband received is just right for him. The company makes sure we get the product on time. Have not had any problem getting the product and it is better than getting it from FedEX, USPS, or USP. You do not have to worry about when the product is coming.
Based on 42 verified customer reviews, iHerb holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 64% of customers gave 4 or 5 stars.
