iHerb delivers reliable products at competitive prices with fast shipping, but faces significant customer service failures in dispute resolution, communication accessibility, and quality control issues that leave dissatisfied customers without recourse.
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Common concerns
Customers mention
I logged on (as I have previously) but for some reason I ended up on the U.S. iHerb site. Normally I’m directed back to the Australian site, but it didn’t happen this time. I only discovered it when my bank charged me for the AUD to USD exchange. It also resulted in a longer than usual delivery time. It’s water under the bridge now, and I’ll be more careful in future. But it would be useful if the entry portal could flag which site you’re ordering on.
Based on 42 verified customer reviews, iHerb holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 64% of customers gave 4 or 5 stars.
