iHerb delivers reliable products at competitive prices with fast shipping, but faces significant customer service failures in dispute resolution, communication accessibility, and quality control issues that leave dissatisfied customers without recourse.
What customers love
Fast shipping and competitive pricing on wide product selection
Easy website navigation and ordering process
Consistent product quality and reliable delivery for most orders
Common concerns
Unresponsive customer service with no direct email contact, automated replies, and refusal to provide documentation or proof for disputed claims
Excessive plastic packaging (40+ air pillows per item) contradicts health brand positioning
Damaged products during shipping, quality defects (spoiled/rancid items), and unacceptable return policies requiring customers to pay return shipping for defective items
Fraudulent handling of refunds: keeping money for undelivered/returned orders, misaddressed packages, and overcharges with no resolution
Based on 42 verified customer reviews, iHerb holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 64% of customers gave 4 or 5 stars.
