IKEA customers report a severely dysfunctional experience across delivery, customer service, and product quality, with a 1.4/5 rating reflecting widespread failures in order fulfillment, accountability, and support responsiveness.
What customers love
Product variety and range available
Acceptable product quality for basic items
Common concerns
Chronic delivery failures: orders delayed weeks without communication, wrong delivery windows imposed unilaterally, packages abandoned improperly, and promised next-day delivery not honored
Non-functional customer service: long wait times (50+ minutes), unresponsive emails, chat agents with no authority, inability to resolve refunds or complaints, repeated runaround between departments
Kitchen product failures: incompatible replacements, missing parts during installation, damaged goods on arrival, refusal to fix incomplete installations, and warranty claims denied
Refund and payment processing issues: refunds not processed to original payment methods, multiple follow-ups required, no transparency, and payment demands before resolving claims
delivery delays and failurescustomer service unresponsivenesskitchen installation problemsrefund processing issuesstaff behavior and attitudesproduct warranty and support
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Sanan Ali
9 May 2026
I bought mattress with 10 years…
I bought mattress with 10 years warranty but after significant sagging and sending multiple videos and pics no one is ready to take responsibility