IKEA customers report a severely dysfunctional experience across delivery, customer service, and product quality, with a 1.4/5 rating reflecting widespread failures in order fulfillment, accountability, and support responsiveness.
What customers love
Product variety and range available
Acceptable product quality for basic items
Common concerns
Chronic delivery failures: orders delayed weeks without communication, wrong delivery windows imposed unilaterally, packages abandoned improperly, and promised next-day delivery not honored
Non-functional customer service: long wait times (50+ minutes), unresponsive emails, chat agents with no authority, inability to resolve refunds or complaints, repeated runaround between departments
Kitchen product failures: incompatible replacements, missing parts during installation, damaged goods on arrival, refusal to fix incomplete installations, and warranty claims denied
Refund and payment processing issues: refunds not processed to original payment methods, multiple follow-ups required, no transparency, and payment demands before resolving claims
delivery delays and failurescustomer service unresponsivenesskitchen installation problemsrefund processing issuesstaff behavior and attitudesproduct warranty and support
Filter:
Sort:
Showing 1 3-star review
F
Verified
fenny fatmala
15 May 2026
produk cukup bagus
produk cukup bagus , variasi barang cukup banyak
IKEA — Review Summary
Based on 16 verified customer reviews, IKEA holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 6% of customers gave 4 or 5 stars.