IKEA Reviews

What customers love

• Product variety and range available
• Acceptable product quality for basic items

Common concerns

• Chronic delivery failures: orders delayed weeks without communication, wrong delivery windows imposed unilaterally, packages abandoned improperly, and promised next-day delivery not honored
• Non-functional customer service: long wait times (50+ minutes), unresponsive emails, chat agents with no authority, inability to resolve refunds or complaints, repeated runaround between departments
• Kitchen product failures: incompatible replacements, missing parts during installation, damaged goods on arrival, refusal to fix incomplete installations, and warranty claims denied
• Refund and payment processing issues: refunds not processed to original payment methods, multiple follow-ups required, no transparency, and payment demands before resolving claims
• Staff conduct problems: rude and aggressive behavior, unprofessional phone interactions, dismissive attitudes toward legitimate complaints