Lowe's receives a 2.5/5 rating driven by widespread failures in third-party installation services, product delivery issues, and inconsistent customer service, though individual employees occasionally provide exceptional support.
What customers love
Common concerns
Customers mention
Purchased a Hisense Refrigerator and now the unit is not working. Called Hisense at 877.465.3566 and the representative cannot hep. There are no service providers in Alaska that will service Hisense but yet, Lowes sells these products. Call Lowes customer service and got the AI, what a joke. Never stepping foot into a Lowes ever again
Lavonne Glass customer service and personality was top tier at the Killeen, Texas location! We needed assistance in the sliding door section and she was able to help us better than the person who actually worked in the section when we came with questions a few days prior. Even though she works in appliances, she got us just what we needed, walked us over to the Pro Team, we ordered our door and it came early. We were truly blessed she came into work that day! Thank you!
We purchased a Bosch refrigerator, paid for delivery, an extended warranty and take away of the old one. Based on previous appliances purchases, we assumed the new refrigerator would be delivered, installed and ready to go. The first “surprise” was that the installers cannot connect the water line to the ice maker. We were told we needed a plumber to do this - nobody ever said this at time of purchase, nor have we ever had this experience with previous purchases. This refrigerator was literally dumped in our kitchen with the only service being the unwrapping of the unit - which unveiled a large ding and scratch on the top. The installers called their contact and we were given a substantial discount, however, this in NO WAY makes up for the inconvenience and horrific experience of this purchase and delivery. We were inundated with trying to level, connect, set temperatures and attach parts that we know nothing about with technical instructions that are confusing and difficult to understand. This entire experience is horrific and I cannot even begin to express my dissatisfaction with the purchase and subsequent “service.”
Alayah and Shirley were the most helpful employees that I have ever experienced. Lowes in Spring near Spring Cypress.
I've got an electric mower and the specialist was awesome. He gave me al options in order to save money but at the same time to get the best mower the more efficiently and effective for my condition. Ty William at garden department
I placed an order and the package was not delivered. Then I contacted the Corporate Office at 888-600-5779. They are the ones who helped me out. 5/01/2026.
The Lowes AI bot does not work and my call was dropped when I asked to be transferred to an agent. I wanted to make a large purchase. Not doing business with lowes anymore
One of the biggest issues I have with Lowes and their Service Pro installers is that they refuse to tell the customer the square footage of their property. I don't understand this. This should be transparent information and makes both Lowes and any contract appear to sketchy. They have to repeatedly come out to measure and remeasure all the time, but refuse to keep this information or share it with the customer.
Based on 23 verified customer reviews, Lowe's Companies holds an average rating of 2.6 out of 5 — rated Poor on ReviewTerminal. 35% of customers gave 4 or 5 stars.