Lowe's receives a 2.5/5 rating driven by widespread failures in third-party installation services, product delivery issues, and inconsistent customer service, though individual employees occasionally provide exceptional support.
What customers love
Individual employees provide excellent, knowledgeable customer service
Quick problem resolution when corporate representatives are engaged
Helpful staff go above standard duties in emergencies
Common concerns
Third-party installation contractors (Keller Interiors, Spirit Logistics) cause property damage, delays, and contract errors with poor accountability
Flooring installation projects span months with repeated failed repair attempts and unresolved defects
Online ordering and inventory systems fail—items listed as in stock are unavailable; delivery promises broken
Delivery and installation services incomplete or damaged (appliances, tools, equipment arrive with defects or installed incorrectly)
Customer service systems ineffective—AI bot non-functional, receipt lookup fails, long wait times for issue resolution
Lack of transparency in quotes and contracts—labor costs hidden, square footage measurements withheld from customers
Customers mention
flooring installation failuresthird-party contractor mismanagementdelivery and installation defectsinventory and stock issuescustomer service accessibilitycontract and quote transparency
Based on 23 verified customer reviews, Lowe's Companies holds an average rating of 2.6 out of 5 — rated Poor on ReviewTerminal. 35% of customers gave 4 or 5 stars.