Lowe's Companies Reviews: 23 Verified Reviews (2.6/5)

ReviewTerminal SummaryBased on recent reviews

Lowe's receives a 2.5/5 rating driven by widespread failures in third-party installation services, product delivery issues, and inconsistent customer service, though individual employees occasionally provide exceptional support.

What customers love

Individual employees provide excellent, knowledgeable customer service
Quick problem resolution when corporate representatives are engaged
Helpful staff go above standard duties in emergencies

Common concerns

Third-party installation contractors (Keller Interiors, Spirit Logistics) cause property damage, delays, and contract errors with poor accountability
Flooring installation projects span months with repeated failed repair attempts and unresolved defects
Online ordering and inventory systems fail—items listed as in stock are unavailable; delivery promises broken
Delivery and installation services incomplete or damaged (appliances, tools, equipment arrive with defects or installed incorrectly)
Customer service systems ineffective—AI bot non-functional, receipt lookup fails, long wait times for issue resolution
Lack of transparency in quotes and contracts—labor costs hidden, square footage measurements withheld from customers

Customers mention

flooring installation failuresthird-party contractor mismanagementdelivery and installation defectsinventory and stock issuescustomer service accessibilitycontract and quote transparency

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Showing 2 3-star reviews

Verified

Wanda Addison

16 May 2026

Package not delivered

I placed an order and the package was not delivered. Then I contacted the Corporate Office at 888-600-5779. They are the ones who helped me out. 5/01/2026.

Verified

Joe Carrigan

15 May 2026

One of the biggest issues I have with…

One of the biggest issues I have with Lowes and their Service Pro installers is that they refuse to tell the customer the square footage of their property. I don't understand this. This should be transparent information and makes both Lowes and any contract appear to sketchy. They have to repeatedly come out to measure and remeasure all the time, but refuse to keep this information or share it with the customer.

Frequently asked questions about Lowe's Companies

Is Lowe's Companies trustworthy?

Lowe's Companies is rated 2.6 out of 5 from 23 verified customer reviews on ReviewTerminal — rated Poor. 35% of customers gave 4 or 5 stars.

What is Lowe's Companies's rating?

Lowe's Companies has an average rating of 2.6 out of 5 based on 23 customer reviews on ReviewTerminal.

How many reviews does Lowe's Companies have?

Lowe's Companies has 23 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Lowe's Companies — Review Summary

Based on 23 verified customer reviews, Lowe's Companies holds an average rating of 2.6 out of 5 — rated Poor on ReviewTerminal. 35% of customers gave 4 or 5 stars.

Lowe's Companies Reviews