Lowe's receives a 2.5/5 rating driven by widespread failures in third-party installation services, product delivery issues, and inconsistent customer service, though individual employees occasionally provide exceptional support.
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Customers mention
I placed an order and the package was not delivered. Then I contacted the Corporate Office at 888-600-5779. They are the ones who helped me out. 5/01/2026.
One of the biggest issues I have with Lowes and their Service Pro installers is that they refuse to tell the customer the square footage of their property. I don't understand this. This should be transparent information and makes both Lowes and any contract appear to sketchy. They have to repeatedly come out to measure and remeasure all the time, but refuse to keep this information or share it with the customer.
Based on 23 verified customer reviews, Lowe's Companies holds an average rating of 2.6 out of 5 — rated Poor on ReviewTerminal. 35% of customers gave 4 or 5 stars.