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Morphe Brushes Reviews

morphe.com
2.3

15 reviews

20%
5-star
27%
Positive
53%
1-star
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ReviewTerminal Summary

Morphe Brushes suffers from severe operational issues with a 2.3/5 rating driven primarily by chronic shipping delays, missing items, damaged products, and unresponsive customer service, though a small subset of customers report excellent support when issues are resolved.

What customers love

  • Fast delivery and excellent resolution when customer service engages (replacement/refund without hassle)
  • Product quality and packaging when items arrive undamaged
  • Responsive support staff who resolve issues decisively once contacted

Common concerns

  • Chronic shipping delays ranging from weeks to over a month with no tracking updates or communication
  • Missing items from orders, damaged products (smashed palettes), and defective brushes (shedding, rough fibers)
  • Poor customer service responsiveness, delayed replies, inadequate solutions (offering vouchers instead of refunds), and unhelpful support interactions

Customers mention

shipping delaysmissing/damaged productscustomer service communicationdelivery trackingproduct quality issues
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Showing 1 3-star review
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Verified
Nina khan
31 July 2023

Service has changed prices seem to high and feel very rushed in store

Use to shop in the I Nottingham store all the time but feel like the service has gone downhill just very pushy I use to always get served by a young man with the best product knowledge and skill set I dunno if he no longer works for the company or that store but just gotta said such a loss for the store product knowledge and his service was the best I've had at a Cosmetic store or counter not sure what his role was in store but always welcoming and would show me all the new launches

Frequently asked questions about Morphe Brushes

Is Morphe Brushes trustworthy?

Morphe Brushes is rated 2.3 out of 5 from 15 verified customer reviews on ReviewTerminal — rated Poor. 27% of customers gave 4 or 5 stars.

What is Morphe Brushes's rating?

Morphe Brushes has an average rating of 2.3 out of 5 based on 15 customer reviews on ReviewTerminal.

How many reviews does Morphe Brushes have?

Morphe Brushes has 15 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Morphe Brushes — Review Summary

Based on 15 verified customer reviews, Morphe Brushes holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 27% of customers gave 4 or 5 stars.

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