Morphe Brushes suffers from severe operational issues with a 2.3/5 rating driven primarily by chronic shipping delays, missing items, damaged products, and unresponsive customer service, though a small subset of customers report excellent support when issues are resolved.
What customers love
Common concerns
Customers mention
Diabolical customer service I ordered a brush set in a case the MUA Life set. I realised that the zipper on my case wasn’t fastening properly, I contacted Morphe explained the issue with someone called Shakira. I Was asked to send pic of case and barcode and LOT number. I couldn’t find the LOT number not on case not on the cardboard sleeve that was on the case. I was then asked to send a video of zipper which I did. Got no response from Shakira and disgusted at the way I’ve been ignored I paid for the set in good faith. They obviously don’t appreciate my custom and I doubt I’ll shop with them again. Shocking EDIT - my query was resolved in the end and a replacement was posted out finally this saga is over and I’m happy.
Morphe Brushes is rated 2.3 out of 5 from 15 verified customer reviews on ReviewTerminal — rated Poor. 27% of customers gave 4 or 5 stars.
Morphe Brushes has an average rating of 2.3 out of 5 based on 15 customer reviews on ReviewTerminal.
Morphe Brushes has 15 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 15 verified customer reviews, Morphe Brushes holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 27% of customers gave 4 or 5 stars.
