Morphe Brushes suffers from severe operational issues with a 2.3/5 rating driven primarily by chronic shipping delays, missing items, damaged products, and unresponsive customer service, though a small subset of customers report excellent support when issues are resolved.
What customers love
Common concerns
Customers mention
Amazing experience when something went wrong. I asked advice from morphe customer service regarding a shade of make up. I ordered on this advice and it arrived 2 days later . (Morphe are always very quick with delivery) However the shade recommended was way off from my usual morphe foundation. I emailed customer service and got a reply straight away. They immediately offered me a refund , or pick another item and also to keep the unwanted foundation I had received no need to send back ! No arguing or asking questions, simple as that , the item has already been despatched to me today. I was surprised to read some negative reviews on trust Pilot, they bear no resemblance to my experience and I have used them a lot . I noticed that some of them are from up to 7 years ago so things must have have changed .
What excellent customer service I received recently from the team. Following a defect with my USB, Morphee were happy to replace my product in no time, allowing me to continue using my lovely sleep time aid. Thank you once again for all your help and co-operation.
I was a little wary to order from Morphe after reading some reviews, but I could not resist the 40% off flash sale they were having off already low prices. I placed my order 12:30am Saturday the 14th and received it already today Tuesday the 17th! I am beyond pleased! The palletes were so well packed and all arrived in perfect, unbroken condition. And they are even more beautiful in person.
Morphe Brushes is rated 2.3 out of 5 from 15 verified customer reviews on ReviewTerminal — rated Poor. 27% of customers gave 4 or 5 stars.
Morphe Brushes has an average rating of 2.3 out of 5 based on 15 customer reviews on ReviewTerminal.
Morphe Brushes has 15 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 15 verified customer reviews, Morphe Brushes holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 27% of customers gave 4 or 5 stars.
