Overstock.com Reviews

Common concerns

• Product misrepresentation: items arrive in different colors/materials than advertised (charcoal rug arrives sage green, plastic-wrapped tables sold as wood)
• Deceptive delivery timelines and aggressive stalling tactics: promised 2-3 day delivery changes to 'delayed' without notification; company uses procedural delays to prevent cancellations and force customers toward chargebacks
• Predatory return shipping fees: customers charged $104+ to return oversized items that don't match descriptions, contradicting FTC Mail Order Rule requirements
• Inaccessible and obstructive customer service: unresponsive chatbots that reject valid cancellation reasons, invalid contact emails, long hold times, unhelpful agents who refuse supervisors and make false promises
• Order fulfillment failures: wrong quantities shipped, items not actually in stock despite showing as available, items never shipped from warehouse, wrong shoe sizes/pairs (two left shoes)