Analysing reviews...
Best selection! Always helpful workers and can always find a sale
Had a great experience at Sephora Metrocentre tonight was looking for the green packaged eyeshadow. Told Steph and she knew exactly what I wanted we tried some shades and picked 2 of them then saw the lipgloss found frosty bi**h and loved it so I got that aswell. Thank you Steph for your help. I will be back for the body glitter thing lol.
I have been a loyal customer of Sephora for decades and have spent a lot of money here. However, based on principle alone, I refuse to buy anything at this store again. I’m not one that returns product often. I went into the Bedford, NH Market Street location (no, not Kohl’s) to make a return. Apparently, I was 2 days over their 30 day return policy, yes- 48 hours past. They wouldn’t allow me to return the unopened items, because it was 2 days past. I asked if there was any way to override this, as a loyal customer, I didn’t know about such a strict, small window of opportunity to return items. My items were unused/unopened. I had the receipt, and of note, there was NO RETURN POLICY LISTED ON THE RECEIPT FOR CUSTOMERS TO READ THAT SAID THERE IS A STRICT 30 DAY WINDOW OF RETURN AFTER WHICH TIME NO RETURNS OR STORE CREDITS WOULD BE ISSUED. Nope, they refused, wouldn’t even take back the items and give me a store credit, which still allows Sephora to profit. I called Sephora customer service and the agent in the phone stated the same as the Bedford Store Manager. I believe 99 percent of businesses can override these things in their system or in the very least to keep a customer happy and coming back, offer some sort of solution. Maybe an in store gift card or a discount to be used at a future purchase? Instead, they offered nothing, but “I wish there was something we could do for you, but unfortunately there isn’t”. So now I refuse to purchase anything from Sephora again, just in principle alone and such an awful customer service experience.
Based on 18 verified customer reviews, Sephora holds an average rating of 2.4 out of 5 — rated Poor on ReviewTerminal. 33% of customers gave 4 or 5 stars.
