Sephora suffers from significant operational and customer service failures that undermine its product quality reputation, reflected in the 2.4/5 rating where delivery issues, refund delays, and inconsistent staff professionalism dominate complaints.
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While they carry a large array of various products? I usually buy Sephora's eyeshadows. Repeatedly of late I find? The same problem in opening over and over again, so now I'm going online with Amazon - far better results. The problem is that these small eye shadows do NOT open easily and create a mess every time I attempt to use one. Poor design of in part, TOO SMALL a container (cheap I'd say) making the "lid" difficult to open. Very disappointed Sephora has not done better before this, especially since they put their name to it. I know all about their "return" policy - the issue is? WHY not fix the problem when brought to their attention REPEATEDLY? You have to wonder...
Stop having Disney show your ads that are over sexualized. Watching Monsters Inc should have commercials before it putting lust into a 4 year olds heart. Absolutely disgusting.
Decent experience overall. Good products variety and the website is easy to use, but the Customer service can be inconsistent when there's an issue with an order or delivery. Still, most of the products I received were well packaged and all.
I had my make-up done today by Conor in the Cardiff store. From start to finish he was absolutely amazing! The tips and guidance he gave me to achieve a glowy and natural look was second to none! He’s extremely talented & knows his way around a make-up brush. I wouldn’t hesitate to go back and have my make-up done by him! Highly recommend ✨😍🥰 Thank you so much again Conor xx
Absolute waste of money. Not only was the product anything like the avert (a rich cream) it was a product brand EELHOE which can be bought on Amazon or eBay for around £5. I payed £31. It was thin and watery and you are supposed to set the eyelid in place using a plastic prong once the cream had set. No mention of this in the advert. This incidentally didn’t work anyway. I contacted the company with my complaint who were supposed to refund me 2 weeks ago. I am still waiting!!
Free samples
That's my first time going to your store. It was very nice but the makeup mess my skin up never again, so I went to with Chinese dermatologists. I am 100% satisfied for its facial body here in skin products.I will always buy life from them.Even toothpaste😗😗😗💯💯💯 thank God I found the perfect people customer service how to villain deal with people's skin, they full of s***
I didn't receive my whole order and customer service was absolutely no help at all. Never got my issue resolved either.
My wife try to pay off and they don't accept the payment. This company is really,really bad ...by the way.... The perfumes are bad!!!!!
Sephora is great, but working with Evri delivery drops the quality of their services, because Evri is not a trustworthy company. Every time I ordered next day and paid for it it was a mess. Right now, I ordered next day . 2 days have passed and the pachet didn't arrive yet and it's still in the depo, not out for delivery.
Sephora orio center: commessa Adriana top! Molto gentile, preparata e disponibile. Buoni prodotti.
Very poor experience and unprofessional and she was a supervisor. I wanted a specific color lipliner and she said whatever we have is all there nothing in the back or underneath. So I asked a different associate. How funny that she found the product I was looking for.
I placed an order and after a week they said my order was undeliverable and they resent the order. I needed to wait an extra week to receive my order and they not even didn’t put any compensation items in the box the didn’t even put my free samples in it. The quality of this company is below zero. From now I can guarantee I’ll only shop from Ultra. Nice job Sephora you guys should be very proud of yourself.
Unacceptably awful customer service, they truly do not care about your experience or whether you get what you paid for, including things like shipping guarantees. I will not shop somewhere that will happily take my money while making no effort at all to make sure they provide what was promised.
When weighing cost-per-wear against sheer quantity, I always recommend the Sephora Savings Event over drugstore hauls. While I do admit, drugstore brands are stepping up their game, high-end and legacy brands often win on a per-ml basis. The innovation is latest/superior, and the formulas are “typically” more effective. My secret is simple: do not hoard just save, stock up, and invest in quality. It’s easier on the pocket and better for your skin. The savings event surfaces twice a year and easily helps cover all 4 seasons! 👍🏼👍🏼👍🏼
Sephora is rated 2.4 out of 5 from 18 verified customer reviews on ReviewTerminal — rated Poor. 33% of customers gave 4 or 5 stars.
Sephora has an average rating of 2.4 out of 5 based on 18 customer reviews on ReviewTerminal.
Sephora has 18 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 18 verified customer reviews, Sephora holds an average rating of 2.4 out of 5 — rated Poor on ReviewTerminal. 33% of customers gave 4 or 5 stars.
