Sephora Reviews: 18 Verified Reviews (2.4/5)

ReviewTerminal SummaryBased on recent reviews

Sephora suffers from significant operational and customer service failures that undermine its product quality reputation, reflected in the 2.4/5 rating where delivery issues, refund delays, and inconsistent staff professionalism dominate complaints.

What customers love

Individual staff members provide exceptional personalized service and product knowledge
Wide product variety and competitive pricing during sales events
Well-packaged orders and easy-to-navigate website

Common concerns

Frequent delivery failures, lost orders, and unresolved shipping issues with poor compensation
Unresponsive customer service and refund delays spanning weeks without resolution
Inflexible return policy applied rigidly without manager discretion or exceptions for loyal customers
Defective product design (eyeshadow containers difficult to open) with repeated failures to address known issues
Inconsistent staff performance with some associates unhelpful or unable to locate in-stock items
Delivery partner problems (Evri) causing missed promised delivery dates

Customers mention

delivery and shipping failurescustomer service responsivenessreturn policy rigidityproduct quality controlstaff inconsistencyrefund processing delays

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Showing 1 2-star review

Verified

Peggie Davis

20 May 2026

While they carry a large array of…

While they carry a large array of various products? I usually buy Sephora's eyeshadows. Repeatedly of late I find? The same problem in opening over and over again, so now I'm going online with Amazon - far better results. The problem is that these small eye shadows do NOT open easily and create a mess every time I attempt to use one. Poor design of in part, TOO SMALL a container (cheap I'd say) making the "lid" difficult to open. Very disappointed Sephora has not done better before this, especially since they put their name to it. I know all about their "return" policy - the issue is? WHY not fix the problem when brought to their attention REPEATEDLY? You have to wonder...

Frequently asked questions about Sephora

Is Sephora trustworthy?

Sephora is rated 2.4 out of 5 from 18 verified customer reviews on ReviewTerminal — rated Poor. 33% of customers gave 4 or 5 stars.

What is Sephora's rating?

Sephora has an average rating of 2.4 out of 5 based on 18 customer reviews on ReviewTerminal.

How many reviews does Sephora have?

Sephora has 18 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Sephora — Review Summary

Based on 18 verified customer reviews, Sephora holds an average rating of 2.4 out of 5 — rated Poor on ReviewTerminal. 33% of customers gave 4 or 5 stars.

Sephora Reviews