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I ordered 2 boneless Sofas and it was the biggest mistake I made. I should have checked the reviews beforehand. The sofas took 6 weeks to arrive and they were delivered in compressed packages I opened the 2 package and the instructions was to leave them for 24 to 48 hours to reach optimal state. After 24 hours, There was a very strong smell oozing out from the 2 sofas. Once we sat on them, the smell became stronger, with choking smells and our throats started burning and my spacial need son who is asthmatic started making scratches sound with his throat and coughing. Because my son, who is nonverbal ran upstairs and to his room. Once he came back down to the living room and sat on the Temu chairs, he started coughing again and scratching his throat like an allergy reaction. My throat was burning a d my nostril stuffed up with breathing in the fibre from the materials and toxic smell. My son w carers on shift were also complaining of their throats burning. We had to put the chairs out on the morning the 3rd day. It made me very sick because I also suffer from asthma and have an autoimmune. Temu has been so unreasonable and have a nonchalant attitude. They are refusing to pock up their sofas and refund the £300 that I paid. They want me to look for a courier and return the sofas as big as the sofas are. They are not a good company to buy from. Some of their products are Toxic and people should be care buying any sofas from them I am still pursuing my refund and I want my money back and they need to come and remove their Toxic chairs from my home.
I joined the "Free Basket Mania" promotion on Temu. The promise: invite friends and get 5 free gifts (including a keyboard worth over 2500 UAH). I invited 13 existing users (max 15) and received only 1 cheap gift. The remaining 4 gifts (total value much higher) were never sent. The promotion rules said “invite 1 to 30 NEW users”, but the system allowed inviting existing ones and gave random coins (1-2 instead of promised up to 100). When I had 13/15 existing invites, I still needed 5 more coins – but only 2 invites left, which would give at most 2 coins. Impossible to finish. Support agent Mila admitted the rules are "not clear". After hours of chat, they offered a 20% coupon with a maximum discount of $20 (≈500 UAH). That’s nothing compared to the value of the missing gifts. Advice to others: Don’t waste your time on Temu’s “free gift” promotions. They are designed to be impossible to complete. You will only get a tiny coupon after exhausting your friends list.
What a scam, so i had advert pop up to day saying claim 6 free items, also shipping free so i thought ok, whilst i.picked my 6 free items it then said check out for ten pound i spent ten pound and only got 1 free item, if its too good to be true it probably is beware
I am disgusted with Temu. A couple of weeks ago, my wife burnt her hand on a saucepan when it melted went on the hob. My wife threw the items away and then a week later she spoke to Temu customer care. Four or five times they asked us for pictures we sent them pictures of her hand and told them exactly what happened and all we got was we need pictures of the pan and Hospital letters. When I clearly said to them, we did not go to the hospital. It wasn’t really badly burn and the pans were thrown straight in the bin after what had happened. Still they do nothing about it. Now we ordered a few items from Temu a couple of weeks later and when one of the items was faulty: i.e. salt and pepper would not close. Anyway, I asked them for a refund on the item. All the other items were okay. They have now refused that as well disgraceful.. Please be careful what you buy at this jumble sale a lot of the stuff is tatty and not worth buying.
Terrible customer service. They send the wrong products. I ordered 3 items. Two of them were not the products I ordered. The other item was a dress and the fabric was so cheap when I walked in the dress it sounded like stiff garbage bags. JUNK!!! Go to Goodwill, you will find better items.
Based on 48 verified customer reviews, Temu holds an average rating of 1.8 out of 5 — rated Bad on ReviewTerminal. 19% of customers gave 4 or 5 stars.
