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Have to go throw hoops to get to talk to a real person. That sucks
I am disgusted with Temu. A couple of weeks ago, my wife burnt her hand on a saucepan when it melted went on the hob. My wife threw the items away and then a week later she spoke to Temu customer care. Four or five times they asked us for pictures we sent them pictures of her hand and told them exactly what happened and all we got was we need pictures of the pan and Hospital letters. When I clearly said to them, we did not go to the hospital. It wasn’t really badly burn and the pans were thrown straight in the bin after what had happened. Still they do nothing about it. Now we ordered a few items from Temu a couple of weeks later and when one of the items was faulty: i.e. salt and pepper would not close. Anyway, I asked them for a refund on the item. All the other items were okay. They have now refused that as well disgraceful.. Please be careful what you buy at this jumble sale a lot of the stuff is tatty and not worth buying.
Terrible customer service. They send the wrong products. I ordered 3 items. Two of them were not the products I ordered. The other item was a dress and the fabric was so cheap when I walked in the dress it sounded like stiff garbage bags. JUNK!!! Go to Goodwill, you will find better items.
Based on 48 verified customer reviews, Temu holds an average rating of 1.8 out of 5 — rated Bad on ReviewTerminal. 19% of customers gave 4 or 5 stars.
