Temu receives a 1.8/5 rating due to systematic issues with deceptive promotional practices, payment fraud, poor customer service, and unreliable order fulfillment, though a small minority report satisfactory experiences with low prices and fast delivery.
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Common concerns
Customers mention
As a customer, I’ve made several purchases over the past couple of years. However, it always says claim your free items which never arrives. Credits always comes with making an additional purchase. So, free items has never been received!!!
Generally used to be good and straight forward, including the promotions and free gifts, pick the gifts spend x amount and get the gifts, simple recently this has changed dramatically pick three items then spend x to unlock, do it then spend x more to unlock and again and again, it's now just trying to trick you into spending over and over to get the gift items but you'll never unlock them, I refunded everything and closed the account, they can do one now
Have to go throw hoops to get to talk to a real person. That sucks
Based on 48 verified customer reviews, Temu holds an average rating of 1.8 out of 5 — rated Bad on ReviewTerminal. 19% of customers gave 4 or 5 stars.