Home Depot customers report a 1.5/5 average rating driven by systemic failures in delivery reliability, customer service responsiveness, and order fulfillment accuracy, with widespread complaints about false delivery promises, missing components, and unresponsive support staff.
What customers love
Common concerns
Customers mention
Piss poor management, employees are not experienced or lack effective training
Purchased an upright freezer and paid $50 to have them haul away the old one. When the "installers" arrived they refused to take the old one stating that there was "mold" inside. There was no mold, it was simply dirty. Home Depot wouldn't refund the full $50 because the "installers" moved the old freezer to a different location in the home. Bogus!
Every month the same thing...I can't login into my Home Depot credit card account (again) to make a payment. Always a glitch. Always a problem. Always another, reset password. And if I can login, I can't find anywhere to update my debit card so I can make a payment. Frustrating as all get out. Then, another horendous call to customer support to get it straightened out. Horendous why, because they have the worst touch tone computer operated Ai, to service your needs instead of a live operator. Please dial this #. please dile that #. Sorry, I didn't quite catch that. Sorry, I didn't quite catch that. Sorry, I didn't quite catch that. Lets try something else. By the time you do get a live operator your so worked up having to deal with thet cheap Ai so called customer support crap, you can't help but spit out profanaties to the poor operator when a live operator finally comes on line. As soon as I get this Home Depot credit card paid off, (God Help Me) I am cutting it up and throwing it away.
They messed up our windows two months in a row and can’t measure because they’re all little babies That can’t count to 12 cause that’s how many inches are on a ruler and in a foot if you didn’t know
I ordered a major appliance on May 4Th and delivery was scheduled for may 8th. Logistics personal did not show any knowledge of logistics on how to deliver my appliance to my home as a major bridge spanning the Mississippi River has been closed for numerous months and will be closed until 2027. I offered to drive the 8 miles to pick up the stove off the truck as it would not inconvenience me or the drivers so I could host the Mothers Day meal at my home , but was unable to because Home Depot does not do that! I have gotten many freight deliveries ( FED EX, UPS, SPEEDY) that were more accommodating than this company. Called me to reschedule and stated would be delivered on May 12th, but when I called for delivery time frame they had no notes stated that the stove was scheduled for May 12th. After 1. Talking to AI bot, being transferred to person, 2. 1st person in a foreign country long hold transfed, 3. 2nd person on hold another foreign country which I found hard to understand told me there was not a delivery date scheduled, I am beyond frustrated and disappointed it the service of Home Depot. I will be staying with Menards from now on they have better customer service
Based on 24 verified customer reviews, The Home Depot holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 8% of customers gave 4 or 5 stars.