Home Depot customers report a 1.5/5 average rating driven by systemic failures in delivery reliability, customer service responsiveness, and order fulfillment accuracy, with widespread complaints about false delivery promises, missing components, and unresponsive support staff.
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What's the point in lying? I ordered a lawnmower blade using Home Depot's website. The site very clearly said that if I selected delivery I would have the part the next day. I received an email the next day saying the part had shipped and it would deliver that day. The email had a FedEx Ground tracking number that at the moment I received the email was not valid. I waited several hours and tracked the package again. FedEx's site said the product would deliver in 3 additional days. Again... why lie? I had input the zip code for my location before finalizing the order. At every step in the process the site said I'd have it today. I'm in south Texas... the part shipped today, apparently from Georgia. It did not ship by air or via Star Trek transporter. After tracking said I'd have it today, I called Home Depot's customer service line. The automated system said I'd have the package today. I asked to speak to a representative... I'm writing this review while I've been waiting for 11 minutes with no sound for someone to pick up. So again I ask, why lie? Why set an unrealistic expectation? Just what is the point?? Has lying become so commonplace that everyone and anyone is just supposed to accept it? Now up to 14 minutes, certainly no one is going to answer my call, no one ever was. Honesty from the start could have avoided me having a bad experience. I'm sure I'm not alone! MC
Based on 24 verified customer reviews, The Home Depot holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 8% of customers gave 4 or 5 stars.