Home Depot customers report a 1.5/5 average rating driven by systemic failures in delivery reliability, customer service responsiveness, and order fulfillment accuracy, with widespread complaints about false delivery promises, missing components, and unresponsive support staff.
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Customers mention
God forbid u should have a claim. They drop your calls , keep u on line forever , give u different phone numbers, unreliable claim numbers that they can’t find hoping you’ll give up. I’ve spent one half day trying to get a claim accomplished after delivery people smashed into a $300.00 dollar vase. I’m getting nowhere now waiting thinking my call will be dropped. Well, found out this wasn’t exactly Home Depot but their delivery service a third party …..so it’s not all Home Depot’s fault.
Based on 24 verified customer reviews, The Home Depot holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 8% of customers gave 4 or 5 stars.