The Home Depot Reviews: 24 Verified Reviews (1.5/5)

ReviewTerminal SummaryBased on recent reviews

Home Depot customers report a 1.5/5 average rating driven by systemic failures in delivery reliability, customer service responsiveness, and order fulfillment accuracy, with widespread complaints about false delivery promises, missing components, and unresponsive support staff.

What customers love

Knowledgeable in-store staff who are helpful when available
Occasional exceptional customer service from engaged store associates
Wide product selection and convenient store locations

Common concerns

Chronic delivery delays, missed windows, and inaccurate tracking with no accountability or communication
Unresponsive and dismissive customer service with long wait times, dropped calls, and unhelpful representatives
Missing components in shipments, damaged items, and poor quality control on orders
Misleading delivery promises on website that do not match actual logistics capabilities
Warranty and claims process is confusing, prolonged, and often unresolved
Inconsistent store-level service with rude or unavailable employees

Customers mention

delivery delaysmissing componentscustomer service failuresmisleading promisesorder fulfillment

Filter:

Sort:

Showing 1 3-star review

Verified

andrea Dutkin

19 May 2026

God forbid u should have a claim with third delivery 3rd party associated with them.

God forbid u should have a claim. They drop your calls , keep u on line forever , give u different phone numbers, unreliable claim numbers that they can’t find hoping you’ll give up. I’ve spent one half day trying to get a claim accomplished after delivery people smashed into a $300.00 dollar vase. I’m getting nowhere now waiting thinking my call will be dropped. Well, found out this wasn’t exactly Home Depot but their delivery service a third party …..so it’s not all Home Depot’s fault.

Frequently asked questions about The Home Depot

Is The Home Depot trustworthy?

The Home Depot is rated 1.5 out of 5 from 24 verified customer reviews on ReviewTerminal — rated Bad. 8% of customers gave 4 or 5 stars.

What is The Home Depot's rating?

The Home Depot has an average rating of 1.5 out of 5 based on 24 customer reviews on ReviewTerminal.

How many reviews does The Home Depot have?

The Home Depot has 24 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

The Home Depot — Review Summary

Based on 24 verified customer reviews, The Home Depot holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 8% of customers gave 4 or 5 stars.

The Home Depot Reviews