The Home Depot Reviews

What customers love

• Knowledgeable in-store staff who are helpful when available
• Occasional exceptional customer service from engaged store associates
• Wide product selection and convenient store locations

Common concerns

• Chronic delivery delays, missed windows, and inaccurate tracking with no accountability or communication
• Unresponsive and dismissive customer service with long wait times, dropped calls, and unhelpful representatives
• Missing components in shipments, damaged items, and poor quality control on orders
• Misleading delivery promises on website that do not match actual logistics capabilities
• Warranty and claims process is confusing, prolonged, and often unresolved
• Inconsistent store-level service with rude or unavailable employees