Home Depot customers report a 1.5/5 average rating driven by systemic failures in delivery reliability, customer service responsiveness, and order fulfillment accuracy, with widespread complaints about false delivery promises, missing components, and unresponsive support staff.
What customers love
Knowledgeable in-store staff who are helpful when available
Occasional exceptional customer service from engaged store associates
Wide product selection and convenient store locations
Common concerns
Chronic delivery delays, missed windows, and inaccurate tracking with no accountability or communication
Unresponsive and dismissive customer service with long wait times, dropped calls, and unhelpful representatives
Missing components in shipments, damaged items, and poor quality control on orders
Misleading delivery promises on website that do not match actual logistics capabilities
Warranty and claims process is confusing, prolonged, and often unresolved
Inconsistent store-level service with rude or unavailable employees
Customers mention
delivery delaysmissing componentscustomer service failuresmisleading promisesorder fulfillment
Based on 24 verified customer reviews, The Home Depot holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 8% of customers gave 4 or 5 stars.